Martin Sirotňák
IT Manager at International School of Stavanger- Claim this Profile
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English Native or bilingual proficiency
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Slovak Native or bilingual proficiency
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Czech Native or bilingual proficiency
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Bio
Milan Toth
Martin is acting proactively with his tasks and is helping his colleagues within team. He has experiences from previous positions which were very helpful in creating OPS processes in our project. As technician has very good knowledge of Linux and Storage solutions (Netapp).
Milan Toth
Martin is acting proactively with his tasks and is helping his colleagues within team. He has experiences from previous positions which were very helpful in creating OPS processes in our project. As technician has very good knowledge of Linux and Storage solutions (Netapp).
Milan Toth
Martin is acting proactively with his tasks and is helping his colleagues within team. He has experiences from previous positions which were very helpful in creating OPS processes in our project. As technician has very good knowledge of Linux and Storage solutions (Netapp).
Milan Toth
Martin is acting proactively with his tasks and is helping his colleagues within team. He has experiences from previous positions which were very helpful in creating OPS processes in our project. As technician has very good knowledge of Linux and Storage solutions (Netapp).
Credentials
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Jamf Certified Tech
JamfMar, 2019- Oct, 2024 -
Jamf Certified Associate
JamfNov, 2018- Oct, 2024
Experience
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International School of Stavanger
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Norway
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Primary and Secondary Education
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1 - 100 Employee
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IT Manager
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Nov 2018 - Present
Providing 1st, 2nd, and 3rd level support for organisation as a sole IT administrator of network and all systems. Rebuilding environment from scratch to bring it up to standards and best practices. Performing routine installation, maintenance, and repair activities for information technology network systems including voice, data, network, transport, and video equipment. Implementation of One login IAM and setting up automation for a user on/off-boarding , license assignment for Office 365 and GSuite, role-based google group assignment, leveraging Azure AD and SCCM for Managed Apple ID provisioning) Using GSuite OAuth or Secure LDAP for other core services Setting up OneLogin VLDAP for on-premise services (Asset management, Incident Management tool). Implementation of Meraki Network as a Service, managing network to ensure security & availability. Jamf automation and streamlining Zero Touch deployment and app deployment, creating configuration profiles for 1:1 and shared devices, policies, leveraging pre-stage enrolments. Deployment of open-source Asset Management & putting in place device lifecycle, organising inventory. Deployment of PaperCut MF for centralised printing (Follow Me), print reporting, and creating a better overview of the cost associated with printing. Managing budget, orders of equipment, following up with suppliers, cost-saving measures without compromising functionality (cca 1,5M Nok saved since 2018 by redesigning environment to be more streamlined and efficient). Supporting student & staff technical issues on Apple OS systems, Win 10. Creating IT policies for users, IT admins and core services, creating processes for a user on/off-boarding and device handling. Supported Win Server environment before the migration of services to the cloud for easier and faster management. Deployment of Jamf Connect for shared (lab) devices, by preparing proof of concept and showing competency and skillset needed Jamf Engineer vaiwer off 2000$ mandatory setup fee. Show less
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Shared Network Services - NGENA 2nd lvl Admin
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Jul 2017 - Jun 2018
As a part of the team, I was responsible for Linux/Windows operating systems withpartial involvement in networking. Manage day-to-day activities related to systems administration, system maintenancewith the team. Part of my responsibilities is managing SharePoint of our team and documentations, iTopinventory database, and DCIM for datacenters inventory. Investigation of issues, proactive checks, solving incidents, change implementations,fulfilling SLAs, servers administration, networking, Helping with the tuning of incidentmanagement and change management processes. Interpreted and solved problems when a user or an automated monitoring system alertcomes. Show less
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ICT Administrator II - Storage and Backup operations
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Jul 2016 - Jun 2017
Managed & Monitored storage, backups, scheduled backups, and restored lost data.Responsible for configuration, layout, and performance tuning of backup infrastructure. Responsible for backup & storage infrastructure system management including capacityplanning, snapshots, performance monitoring/ tuning, security management, etc Independently solved tickets (problem tickets, incidents, change management tickets,delivery orders (DO). Managed, supported, and implemented Block Storage, Network Attached Storage (NAS),and fiber-based Storage Area Networks (SAN). Fulfilled KPIs and internal processes (IM, CHM, PRM, DOM) Investigated issues created tickets for them and solved these issues. Performed gap analysis of the existing infrastructure, created an implementation plan tobridge the same. Provided infrastructure support for backup projects including planning, installations,configurations, and upgrades; worked with other teams to ensure smooth projectdeployments through completion. Worked on several applications (e.g. NetApp, Netbackup, HCS, SM9). Troubleshoot failed backups and storage issues due to internal processes and ITIL. Worked on a solution with other teams such as different platform teams, databaseteams, networks. Performed the implementation with the help of the team and made theinfrastructure compliant with Industry best practices. Designed and implemented disaster recovery plans; implement associated backups (EMCNetworker, NetBackup, Veritas). Show less
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Slovak Telekom
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Slovakia
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Telecommunications
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700 & Above Employee
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Backoffice representative
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Feb 2016 - Jun 2016
Fulfilling customer orders, administration of these orders using Siebel 8.1, and communication with customers and other departments via phone and emails. Helped to analyse and identify issue severity levels and followed appropriate escalation procedures. Assisted and supported administrative staff in their day-to-day operations, Assisted and coordinated with sales and marketing teams. Supported sales staff in handling and documenting customer accounts. Performed competitor product analysis and prepared reports. Assisted inventory controlling staff in maintaining inventory records. Assisted front office in preparing, scheduling, and organising meetings, events, and appointments. Prepared customer balances and reconciled accordingly, corrected the discrepancies in the customer account balances Show less
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O2 Czech Republic
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Czechia
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Telecommunications
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700 & Above Employee
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Call Center Representative
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Sep 2015 - Nov 2015
Supported sales, pre/postpaid cards, phones, tablets, mobile internet for O2 company to customers through phone calls. Took customer calls and provided accurate, satisfactory answers to their queries and concerns. De-escalated situations involving dissatisfied customers, offering patient assistance and support. Cold call clients and customers to inform them about the company’s new products, services, and policies. Guided callers through troubleshooting, navigating the company site, or using the products or services. Reviewed customer or client accounts, provided updates and information about billing, shipping, warranties, and other account items. Collaborated with other callcenter professionals to improve customer service. Helped to train new employees and informed them about the company’s customer management policies. Show less
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Education
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2020 - 2020
The Open University
PostGraduate, Computer and Information Systems Security/Information Assurance -
2013 - 2015
University of Chemistry and Technology in Prague (UCT Prague)
none, Forensic Chemistry
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