Restaurant And Bar Manager

• Jan 2021 - Present

Night Duty Manager

• Oct 2017 - Apr 2022

• Ensuring the smooth and efficient running of the hotel front office during the night according to the hotel’s policies. • Receiving and checking inn of walk in guests at night and handling all enquires and complains of guests in a professional manner. • Auditing guest accounts and reconciling posting to rooms with receipts. • Ensuring that guest folios are checked and all errors corrected. • Reconciling manual folios with system balances to ensure accuracy of transactions. • Checking room rates to ensure accuracy of rates charged. • Checking all receipts from other point of sales and ensuring that they are correctly posted to appropriate account. • Responding to all incoming calls. Show less

Night Auditor

• May 2016 - Apr 2022

Night Auditor

• May 2016 - Sep 2017

- Strictly monitor the room rate changes during the stay of the guest – the rate changes has to be as per the approved list sent by sales from time to time. - Meal Plan package charges and split need to be checked efficiently to avoid any distorted ARR. Check F&B voids-All food voids must be signed by the chef or his assistant and the void report prepared by the outlets as per the hotel P&P - Lost interface account to be checked on daily basis to ensure no charges are left unaccounted or any lost charges are transferred back to correct account. - Check LPO details - especially LPOs related to government offices in which case the details of the invoice should exactly match with the details in LPO. - Checks thoroughly, whether there is any unauthorized allowance, discount or revenue losses and bring to the attention of Hotel controllor of any unjustified allowance. - To check all refund and paid out transactions are supported by relevant documents. Guest’s signature is a must on the folio print out of both refunds and paid outs. Signature has to be verified with the registration cards to ensure refund has been received by the right person. - Paid out limits and services should be restricted for hotel guests only, not for any third party and need to be complied as per hotel policies and procedures. - High guest balance and credit limit has to be checked and informed to FOM to do the needful immediately. - Ensure that the credit card pre-auth completion is done within 2 week from the date of pre-auth. (especially if the guest stays more than two weeks) - Complimentary and house use rooms need to be checked properly. GM Reduction/GM approval is required and Night Auditor / Income Auditor to check whether all other consumptions are charged as per the GM Approval sheet. - Check all due-out rooms to avoid any room night bei Show less

Guest Services Manager

• Jan 2020 - Dec 2020

Oversees all guest services operations, including front desk, reservations, , bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. in charge of all front office operations ensuring adequate staffing levels and making sure the hotel front office runs smoothly and effectively Trains new Guest services department personnel. Answers letters of inquiry regarding rates and availability. Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities. Maintains a detailed knowledge about the hotel's services and hours of operations. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Reporting issues of interest as well as performance to the General manager Show less

Night Manager

• Sep 2017 - Jan 2020

ENSURING THE SMOOTH MANAGEMENT OF THE HOTEL AT NIGHT REPORTING ON ISSUES AS WELL AS PREPARATION OF REVENUE REPORT ENSURENG THE SAFTY OF ALL TEAM MEMBERS WORKING AT NIGHT RESOLVE ALL GUEST ISSUES THAT MAY COME ABOUT DURING THE NIGHT SHIFT ENSURING ALL CONFERENCE ROOMS ARE DULY SET UP FOR THE NEXT DAYS FUNCTIONS AND MAKING SURE THE CONFERENCE ROOMS ARE CLEAN.DIRECTLY INVOLVED IN NIGHT AUDIT DUTIES AND ENSURING THAT EVERY CORRECTION AS WELL AS RIGHT DATA IN THE SYSTEM IS CORRECT .ETC Show less

Night Manager

• Sep 2017 - Jan 2020

Night Auditor

• Oct 2010 - May 2016