Experience

Gallagher Sharp LLP

• United States
• Law Practice
• 1 - 100 Employee

• Director of IT

  • Sep 2022 - Present

  Oversees IT operations. Designs and implements IT strategies and infrastructure. Identifies and eliminates security risks. Analyzes business requirements for IT needs and systems. Works to increase user satisfaction. Evaluates IT operations with regard to established goals. Communicates within IT team and across departments as needed. Assesses need for new equipment and software. Prepares progress and budget reports for upper management. Hires new members of IT staff. Builds and maintains relationships with outside vendors. Manages company help desk. Contributes to team effort by accomplishing related results as needed. Show less



Aramark

• United States
• Hospitality

• Concessions IT Supervisor

  • Sep 2022 - Present

  Maintains, rebuilds, and deploys Point of Sales (POS) hardware and supporting peripherals (Micros & Mashgin) in a Sports and Entertainment Concessions environment. Supports the office and concessions area by investigating service calls, replacing hardware, connecting devices with network cabling, perform replacement of POS and peripherals during live events. Maintains, rebuilds, and deploys Point of Sales (POS) hardware and supporting peripherals (Micros & Mashgin) in a Sports and Entertainment Concessions environment. Supports the office and concessions area by investigating service calls, replacing hardware, connecting devices with network cabling, perform replacement of POS and peripherals during live events.



Weston Hurd

• United States
• Law Practice
• 1 - 100 Employee

• Information Technology Manager

  • Apr 2021 - Sep 2022

  Assist and support over 100 users. Setup and support all uses while they work from home during Covid. Point of contact for IT related vendors. Manage everything IT related. Applications I use daily: Office 365 admin center Active Directory Azure Active Directory Admin Center (online) Barracuda Firewall Nitro PDF Mitel Connect & ShoreTel Phones Olympus Dictation Software Teams (rooms) and Zoom (rooms) OneDrive ConnectWise (Remote Software) RDP CodeTwo (Outlook Signatures). Show less



Tomlinson Industries, Division of Crown Brands LLC

• System Analyst

  • Oct 2017 - May 2022

  Manage IT at the Tomlinson Branch of Oneida Hospitality. Assist in all aspects of IT in the company. Disaster recovery. Deployed Windows 10 & Office 365. Setup remote access during the Corona Virus. Manage inventory/ordering for the IT department. Work with vendors when needed. Applications I currently use: Office 365 Management. Team Viewer. (remote) Active Directory. Hyper-V. Symantec & Malwarebytes. (Virus Protection) Barracuda Firewall. Ricoh Printer Management. Jive (Phone System) Show less



NPK Construction Equipment

• United States
• Construction
• 1 - 100 Employee

• Systems Administrator

  • Oct 2019 - Apr 2021

  Provided support across four buildings and remote users all over the country. Avaya Phone system management. Deployed Windows 10 company wide. Manage inventory for IT department. Work outside techs as needed. Applications: Microsoft 365 Admin Center Active Directory User Management Malwarebytes Anti-Malware ConnectWise Automate and Control. Spiceworks Ticketing System. Provided support across four buildings and remote users all over the country. Avaya Phone system management. Deployed Windows 10 company wide. Manage inventory for IT department. Work outside techs as needed. Applications: Microsoft 365 Admin Center Active Directory User Management Malwarebytes Anti-Malware ConnectWise Automate and Control. Spiceworks Ticketing System.



Ohio Catholic Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Senior Help Desk Technician

  • Aug 2019 - Oct 2019

  Helpdesk support for users in four buildings. (Spiceworks Ticket System) Windows 10 upgrade/deployment. Asset Management. Applications: Trend Micro Worry Free Business Security. Spark Chat. ConnectWise Remote software. Exchange Admin Center. SharePoint. Office 365. Server 2016. Helpdesk support for users in four buildings. (Spiceworks Ticket System) Windows 10 upgrade/deployment. Asset Management. Applications: Trend Micro Worry Free Business Security. Spark Chat. ConnectWise Remote software. Exchange Admin Center. SharePoint. Office 365. Server 2016.



Nucom Computers

• United States
• Computer and Network Security
• 1 - 100 Employee

• Computer Technician

  • Feb 2014 - Jul 2018

  Commercial and residential IT work. Resolved virus and malware issues. Installed software and operating systems on customer computers. Setup and configure hardware and software. Restored data, operating systems, files, documents and drivers. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Offsite and onsite support and deployment of software and hardware. Commercial and residential IT work. Resolved virus and malware issues. Installed software and operating systems on customer computers. Setup and configure hardware and software. Restored data, operating systems, files, documents and drivers. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Offsite and onsite support and deployment of software and hardware.



TimeKeeping Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Proprietary Software/Hardware Support

  • Aug 2015 - Oct 2017

  Tech Support for proprietary rounds tracking software in prisons across the US. SQL Express 2012 - 2014 install and support. SQL Reporting Services Manager support. Tech Support for proprietary rounds tracking software in prisons across the US. SQL Express 2012 - 2014 install and support. SQL Reporting Services Manager support.



Victory Solutions LLC

• United States
• Political Organizations
• 1 - 100 Employee

• IT Manager

  • May 2014 - Jul 2015

  G-Suite Management. Setup and configured VoIP servers for call centers all over the U.S. Implemented company wide IT & backup policies. Created training materials for customers nationwide. Trained customers on VoIP software and hardware. Linux backend support for servers nationwide. Windows & Linux compatibility support. Android Tablet app support. Serviced and maintained hardware of over 300 servers nationwide. Communicated with vendors to resolve network outages and periods of reduced performance. Set-up product training center and demo’s for the presidential candidates for the 2016 elections. Show less



Star USA, Inc.

• United States
• Wholesale Import and Export
• 1 - 100 Employee

• Systems Analyst

  • Jul 2012 - Nov 2013

  Internal tech support and day to day IT operations in a Microsoft Environment. Basic office LAN. Access database management. Software/hardware updates for Windows users. Brother printer maintenance. NAFTA Data Entry. Internal tech support and day to day IT operations in a Microsoft Environment. Basic office LAN. Access database management. Software/hardware updates for Windows users. Brother printer maintenance. NAFTA Data Entry.