Experience

Banque PSA Finance

• France
• Financial Services
• 1 - 100 Employee

• Adjoint recouvrement central / Headquarters Collection Manager

  • Dec 2018 - Present

  I am in charge of monitoring and controlling the performance of whole collection process on RETAIL Credits and Loans portfolio. Main responsibilities :• Tracking collection performance for 14 Joint venture from the first day of unpaid until the Bad Debt Sales.• Setting-up collection strategy, metrics and controls• Minimizing Cost of Risk• Analyzing, creating and implementing Collections Model• Ensuring the cooperation with a systemic bank (SCF)• Assisting digital transformation• Carrying out IT collection projects• Documenting policies, processes and procedures



PSA Finance Polska

• Poland
• Financial Services
• 1 - 100 Employee

• Amicable Collection Manager

  • Jul 2016 - Nov 2018

  • Management of Credit and Loan RETAIL Portfolio in the first step of Collection process : 4000-4500 contracts per month from 1 to 66 Days of unpaid• Management of a 14 agents team• Recruitment process• Monitoring of Inbound, manual and massive Outbound call campaigns• Daily/weekly/monthly/yearly follow up of results and targets• Adaptation of strategies according to trends, team, flows and targets• Integration of new tools (chat, credit card payment)• Reporting to external and internal partners• Team trainings• Real time team management

• Collection Specialist

  • May 2015 - Jun 2016



Gendarmerie Nationale

• France
• Security and Investigations
• 700 & Above Employee

• Sous officier de Gendarmerie

  • May 2011 - May 2015

  • Permanent missions :- Honour and security services for diplomatic corps and foreign guests, surveillance and security of French Parliament, reception of visitors, missions of public duty (Security of subway, judicial inquiry support for Paris units).• Harpie mission : (French Guiana, 08-10/2013) :Fight against illegal gold washing in Guiana, Judicial inquiry/destruction of illegal gold washing networks.

• Gendarme adjoint volontaire

  • Jan 2009 - Jun 2010

  Police commando squad member: Surveillance of military areas, judicial inquiries, interventions, assistance of the public, arrests, traffic police, search for missing persons.