Experience

Pod Group - A Giesecke+Devrient Company

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• IoT Customer Support Specialist

  • Aug 2021 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Remote Helpdesk Technician

  • Jun 2017 - Apr 2021

  Global helpdesk technician supporting clients in North America mostly (%100 in english). Working with peers all over the globe to ensure a smooth service to our end users. Member of the only Enhanced support team for VIP Senior management members: traders, VPs, MDs, EDs and CEO's. Handled end user issues as password reset, program repairing and configuration. Browser troubleshooting and configuration (IE, Chrome, Firefox) Login issues, vetting, doble factor authentication. Desktops/laptop and VDI performance. Citrix, Citrix Director. Application virtualization (Microsoft App-V). Remote connection issues, VPN problems. Mobile devices, Chromebooks. VoIP (Cisco and Avaya). PIN reset, voicemail PIN reset. Profiles, features, sidecars, shared lines. Telepresence hardware and software configuration and guidance. Active Directory (web). Printing over the network. Became Point of Contact (POC) for my team due to my experience and technical knowledge. I trained and coached new hires to the team. Worked really close to them so they always have someone to reach out to and ask anything they need even on a call or live chat with a client. Gatekeeper for escalations to lvl 2-3 and handovers to any team in the world according to the time zone. Show less



Argomys S.A

• • Nov 2014 - Sep 2016

  DVR/NVR/Standalone DVR/Mobile DVR build, config, installation and support. Monitoring 24/7 desktops build, config, installation and support.Cabling CCTV and power supply. Remote/onsite support across the country.Ticketing handling. Weekly schedule. Reports. Stock management for the IT department.

• • Sep 2014 - Nov 2014

  Pasantía hecha en el último trimestre de clase.