Experience

Athlon UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Chief Operations Officer

  • Mar 2021 - Present



CARCARE DIRECT LIMITED

• United Kingdom

• Director

  • Jul 2008 - Present

  CarCare Direct provides motoring services for the private motorist and small businesses each designed to save money, spread the costs and remove the hassle, whilst trying to remember the environment. Consultancy/ Interim Support - additional consultancy services to Fleet Managers, Dealers, Manufacturers and Contract Hire and Leasing Companies



i247 Group

• United Kingdom
• Automotive
• 1 - 100 Employee

• Joint Managing Director

  • Nov 2018 - Feb 2021



Volkswagen Financial Services (UK)

• United Kingdom
• Financial Services
• 700 & Above Employee

• Head of Fleet Operations

  • Jun 2011 - May 2018

  Responsible for the vision, direction and implementation of Strategic, Project and “business as usual” activity whilst delivering outstanding levels of customer service to end user customers, brand partners, dealers and internal stakeholders.Deliver scalable solutions with the introduction of appropriate technologies, automation, process improvements and new procedures, coupled with the management and identification of appropriate strategic suppliers delivered within the set budgetary and FTE headcount frameworks.People Management: 7 direct line reports, total FTE c130, salary overhead £2.9 million plus outsourcing and 3rd party spend of over £2millionBudgetary Responsibilities: £73 million aftersales spend, £3.2 million rebate forecastPortfolio Management: 485k maintained vehicles, 150k Contract Hire Vehicles, 17k Finance Lease LCV’s, 9k staff and employee carsKey Responsibilities:• Sales Support• New Vehicle Supply• Customer Services and Contract Management• Contact Centre management• FCA, regulatory and compliance adherence• Fleet and Mobility Services• Supplier Management• Maintenance and tyre management• End of Contract management and logistics• HQ and International project support



Volkswagen Financial Services

• Consultant

  • 2010 - 2011



ING Car Lease

• Head of Operations

  • May 2001 - Jun 2008

  Heading up the Opertaional functions of this top 10 FN50 Contract Hire company including:Rental ServicesPurchasingRe-marketingMaintenanceAsset RiskManufacturer and Supplier liason



Daewoo Cars UK Limited

• General/Outlet Manager

  • Oct 1999 - May 2001

  To achieve the maximum outlet contribution in line with the established business plan. This was achieved through the proactive management of the company's core values relating to customer focus development and adherence to processes and procedures.Achievements:Site bought into profit by end of 19991999 site turnover £9.3m - 2000 turnover £10.7m.2000 profit up by £450,000 on 1999.Customer satisfaction index up by 38%; After sales department 125% efficiency - best in the networkJoint marketing ventures with Southampton FC, Radio Stations, Institute of Advanced Motorists.

• Outlet/General Manager

  • Feb 1998 - Oct 1999

  FerndownAchievements:Most profitable site in the UKBest customer satisfaction index in UKCreated team of promo tables - 3 taking up management positions

• Assistant Manager

  • Oct 1995 - Feb 1998



Brown Brothers

• Dana Distribution

  • Jan 1991 - Jan 1995

  as part of Graduate Training Programme went on to Department Manager and then a field sales role including Garage forecourts, Garage Workshop and Body shop