Experience

PIERSLAND HOUSE HOTEL COMPANY LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Deputy General Manager

  • Sep 2011 - Present

   Manage team of 50-60 people Customer Volumes: Functions to 120; Restaurant to 50 (2 AA Rosette Standard); and Bar Food to 180. Managing staff work schedules; cost control; promotions; team meetings; customer service; staff training; promoting teamwork; social media;  Composing budgets and working with the finance department to set targets and achievements Wedding coordinator and Master of Ceremonies for weddings, hotel reservations (opera). Adherence to Health & Safety Standards; restaurant operating procedures and maintaining high level of customer satisfaction Initially started as waiter and was promoted to Assistant Manager then Deputy Manager within a two year period



Ayrshire Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Fundraising volunteer

  • Mar 2017 - Present



North Dales LLP

• Head Chef/ Duty manager

  • Apr 2010 - Sep 2011

   Managed a team of 5/6 people including serving staff and waiters Responsible for staff training, team organization, assignments, schedules and communication; food ordering; cost control; maintaining kitchen equipment maintaining kitchen hygiene to standard of Health and Safety; menu design and promotions Responsible for achieving and maintaining a high level of customer service,  Locking up duties and assisting other departments as required  Managed a team of 5/6 people including serving staff and waiters Responsible for staff training, team organization, assignments, schedules and communication; food ordering; cost control; maintaining kitchen equipment maintaining kitchen hygiene to standard of Health and Safety; menu design and promotions Responsible for achieving and maintaining a high level of customer service,  Locking up duties and assisting other departments as required



The Red Lion Hotel

• Manager

  • Feb 2009 - May 2010

  Managing a team of 5 people, Rota's, Banking and cash handling, Customer service, Team meetings, Ordering of food and drink, Human resources, Cleanliness of business, Staff training, Bookings, Promotions, Event planning and general management Managing a team of 5 people, Rota's, Banking and cash handling, Customer service, Team meetings, Ordering of food and drink, Human resources, Cleanliness of business, Staff training, Bookings, Promotions, Event planning and general management