Experience

Scrybe Streaming

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Chief Technology Officer

  • ene. de 2021 - - actualidad



JP Morgan Chase

• Vendor Manager

  • oct. de 2012 - - actualidad

  Third party oversight, relationship management, Delivery Manager responsibilities, including on boarding and disengagement of 3rd party providers. Work closely with legal and compliance to draft and negotiate contracts for potential 3rd party candidates. Perform day to day delivery manager responsibilities as they pertain to 3rd party oversight and the life cycle of each third party provider. Ensure compliance with JPMC policies as well as regulatory requirements in efforts to mitigate risk to the firm, and it's customers.

• Quality Analyst Senior

  • ago. de 2011 - oct. de 2012

  Promoted to Quality Analyst Senior, where previous responsibilities were expanded upon to include the following: · Actively lead new hire analyst training.· Completion (and periodic presentation) of monthly functional decks and weekly reporting to ensure information is accurate and concise.· Effective and accurate review of calls and all other test related processes to ensure compliance to regulatory requirements, business requirements and commitment to Customer Experience.· Support Quality direction and decisions, while providing constructive feedback and ideas for ways to improve quality performance.

• Quality Analyst II

  • ene. de 2006 - ago. de 2011

  · Performed call monitor evaluations and targeted reviews for various business partners to ensure adherence to policy, procedure and control requirements as specified by the business and regulatory bodies. · Completed special projects as assigned including (but not limited to) the development of new quality reviews to assess process wellness. · Completed “ad hoc” reviews of select processes and the mapping and analyzing of processes for challenges and process improvement.



GPME Group

• Music Division President

  • may. de 2015 - - actualidad