Experience

Principality Building Society

• Financial Services
• 700 & Above Employee

• Regulatory Reporting Manager

  • Mar 2015 - Present



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operational Assurance Manager

  • Apr 2012 - Mar 2015

  Identifying risks and issues in the Protection Services area and helping management to implement effective solutions. Identifying risks and issues in the Protection Services area and helping management to implement effective solutions.



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• FOS Complaints Area Manager

  • Sep 2009 - Mar 2012

  Responsible for managing two FOS complaint teams ensuring that strict deadlines for responses to customer and FOS are adhered to and all work completed in a timely and compliant manner. Responsible for managing two FOS complaint teams ensuring that strict deadlines for responses to customer and FOS are adhered to and all work completed in a timely and compliant manner.



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Complaints Monitoring Consultant

  • Jan 2004 - Sep 2009

  Responsible for ensuring that external and internal complaint handlers deal with mortgage endowments complaints in a timely and compliant manner. Seconded to provide the technical support and to manage a small rework population of mortgage endowment complaints.

• Customer Resolution Team Manager

  • Sep 2003 - Jan 2004

  Responsible for a team of 8 new entrant consultants employed to deal with Mortgage Endowment Complaints

• Customer Resolution Consultant

  • Nov 2002 - Sep 2003

  Responsible for the resolution of Mortgage Endowment Complaints. This involved investigation, decision-making, calculation of any redress due and then writing resolution letters.

• FSAVC Technical Mentor

  • Mar 2001 - Nov 2002

  Responsible for the writing procedures, design and testing of calculation tools, staff recruitment, training and then ongoing mentoring of staff



Lincoln National Group

• Uxbridge

• Pensions Review Team Manager

  • Nov 1996 - Mar 2001

  Worked in various roles. Initially as a senior administrator then checker then various manager roles. Worked in various roles. Initially as a senior administrator then checker then various manager roles.



AXA

• France
• Insurance
• 700 & Above Employee

• Compliance Officer

  • Jan 1992 - Jan 1996

  Performed various roles in the compliance area. Started off as a Pensions Vetter responsible for ensuring that all sales were compliant and complete. Then seconded to manage the Pensions Transfer Analysis Team. Finally a year secondment to various compliance roles including looking into Root Cause, Liaison between the Vetting Area and sales force and providing training for sales staff.

• Pensions Administrator/Team Manager

  • Sep 1986 - Jan 1992

  Worked in various administration roles within various pensions areas. Progressed to checker, deputy team manager and then a team manager.