Experience

Premiere Response

• United States
• Consumer Services
• 100 - 200 Employee

• Delonghi CS Agent

  • Feb 2022 - Present

  Providing high-end customer service for the western hemisphere between North America and Mexico. Real time translator for Spanish speaking clientele . Over the phone sales , with up-selling. Live trouble shooting using Mirror.me and tasking to Service Repair Centers. Providing high-end customer service for the western hemisphere between North America and Mexico. Real time translator for Spanish speaking clientele . Over the phone sales , with up-selling. Live trouble shooting using Mirror.me and tasking to Service Repair Centers.



Made4print Photography

• New Jersey / New York

• Freelance Photographer

  • Jun 2014 - Present

  -Responsible for appointment scheduling, while offering excellent customer service -Overseeing all post-production and printing using Adobe products -Providing graphic design and videography -Working directly with small business owners to develop an online presence -Responsible for appointment scheduling, while offering excellent customer service -Overseeing all post-production and printing using Adobe products -Providing graphic design and videography -Working directly with small business owners to develop an online presence



Portrait Innovations

• United States
• Civic and Social Organizations
• 200 - 300 Employee

• Photography

  • Oct 2015 - Dec 2019

  -Setup and break down of portrait studio lighting , backdrops, and props -Activated and maintained Fuji printer for same day printing -Interfaced with customers in both shoot and sale sessions to create photo packages -Provided photo retouching using Adobe Suite for same day printing -Setup and break down of portrait studio lighting , backdrops, and props -Activated and maintained Fuji printer for same day printing -Interfaced with customers in both shoot and sale sessions to create photo packages -Provided photo retouching using Adobe Suite for same day printing



Micros Retail Systems, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Help Desk Technician

  • Jun 2017 - Jun 2019

  -Provide technical assistance and support for incoming issues related to computer systems, software, and hardware -Resolve technical problems with technological assets in office, including printers, wifi, and KDS Screens -Worked with customers troubleshooting and diagnosing issues remotely and over the phone. -Open and closed cases using ticketing system. -Provide technical assistance and support for incoming issues related to computer systems, software, and hardware -Resolve technical problems with technological assets in office, including printers, wifi, and KDS Screens -Worked with customers troubleshooting and diagnosing issues remotely and over the phone. -Open and closed cases using ticketing system.



Sauce Restaurant

• Greater New York City Area

• Operations Supervisor

  • Mar 2013 - Jul 2016

  ● Assistant to Upper Management ● Customer Service (Togo, Hosting, Reservations) ● Handle and Payment of Vendors and Deliveries ● Problem Solving Both In-house and with Guests ● Assistant to Upper Management ● Customer Service (Togo, Hosting, Reservations) ● Handle and Payment of Vendors and Deliveries ● Problem Solving Both In-house and with Guests