Experience

Glasgow Warriors

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Stadium Operations Manager

  • Apr 2022 - Present

• Assistant Operations Manager

  • Jul 2019 - Present



United Rugby Championship

• Ireland
• Spectator Sports
• 1 - 100 Employee

• Tournament Executive

  • Jan 2019 - Jun 2019



Glasgow 2018

• Spectator Sports
• 1 - 100 Employee

• Workforce Planning Manager

  • Feb 2017 - Sep 2018



IMG

• United States
• Entertainment Providers
• 700 & Above Employee

• Rugby World Cup Commercial Programme Deputy Venue Manager

  • Aug 2015 - Oct 2015

  I was based at Millennium Stadium, Cardiff. Assisting the Commercial Venue Manager, I held a key role in understanding and delivering the rights on behalf of RWC to its non-broadcast commercial associates including sponsors and World Partners to ensure commitments were carried out in full and expectations were met in a professional manner. I developed a positive and successful working relationship with The Organising Committee; RWC 2015 Worldwide Partners, Sponsors, Suppliers and Licensees; and Stadia Operators. • Ensuring input of Branding & signage (pitch-side, program and concession outlets and other areas); • In-venue sponsor activities (activations, promotion’s, give-aways, prizes, product placements); • Licensee in-venue facilitation; • Box / function room / ticketing coordination; • Stakeholder commercial compliance • Pre-match run sheets; • Match-day run sheets; and • IMG Media / Broadcast liaison. Show less



Toronto 2015 Pan/Parapan American Games Organizing Committee

• Workforce Planning and Operations Manager

  • Nov 2014 - Aug 2015

  As the North Zone Workforce Manager, I lead on planning and implementing operations for over 3000 volunteers across 7 competition venues and 3 accommodation venues. I faced many challenges as venues were up to 120 miles from the main office in Toronto. During Games Time, I lead my own team of volunteers and senior paid staff to fulfil my venue operations. • Creating and carrying out the training of the Games Management System for over 150 paid staff across the organisation, to ensure volunteers were scheduled correctly for their role • Designing and carry out multiple training sessions for my own paid staff team and Volunteer team so they were capable on leading venue operations at games time. • Co-lead Games Time workforce modelling, through planning sessions with functional areas to determine and refine staffing levels • Developing reporting systems for feedback to relevant Senior Leadership Team on a host of critical workforce and volunteer indicators and trends. Troubleshooting as required and identifying solutions • Planning and carrying out Daily Run Sheets, to ensure our operations are in line with other venues and departments Show less



Glasgow 2014 Limited

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Games Workforce Operations Manager

  • May 2014 - Aug 2014

  Responsible for finalising the design and delivery of the venue-based Workforce operations of both Shooting and Diving venues, including the delivery and management of the Games Workforce venue team. My responsibilities included:• Managing the planning and delivery of the workforce operations function for paid, volunteer and contractor staff at both venues• Directly managing Games Workforce Coordinators and the Games Workforce Volunteers• Ensuring venue operations are adequately staffed and staff attrition mitigated • Building and maintaining strong client-focused relationships with all Functional Areas and establishing detailed venue requirements for all areas• Managing the logistical and operational requirements of venue specific and just-in-time training sessions• Ensuring the technology and signage requirements for Games Workforce venues are adequate • Providing HR guidance and support to Functional Areas to ensure an engaged and motivated workforce across paid, volunteer and contractors• Working with Catering, Cleaning and Waste to ensure workforce meals are ordered and break areas supervised Show less

• Games Workforce Services Coordinator

  • Jan 2013 - May 2014

  Playing a pivotal role in the Volunteer journey. Scheduling interviews and offering roles at Games Time across, 1000 job roles for 15,000 volunteers.• Working closely with Technology department to develop, test and implement workforce systems, managing high volumes of data and ensuring data integrity• Managing the scheduling of interviews and rostering volunteers prior to and during Glasgow 2014 Commonwealth Games• As part of the Services team, working together to ensure the smooth operation of activities, systems and policies• Developing and managing rostering policies and guidelines for the volunteers• Providing the tools, templates, training and support to Functional Areas to assist managing volunteers and paid staff in Games Time roles• Providing weekly statistics and reports as appropriate to Games Workforce Department, and Functional Areas as required• Management of Games Workforce Assistant Coordinators including system training Show less



Scottish Fiddle Festival

• Edinburgh, United Kingdom

• Stage Manager

  • Nov 2012 - Nov 2012



HOTA

• Entertainment Providers
• 1 - 100 Employee

• Cast Coordinator with London 2012 Olympics and Paralympic Ceremonies

  • Oct 2011 - Sep 2012

  Working to deliver the volunteer casting requirements for the London Olympic and Paralympic Ceremonies. Myself and a colleague managed over 2300 volunteers across the four Ceremonies, becoming their point of all communications, ensuring they were well informed and made the dedicated commitment to attend all scheduled rehearsals. Responsibilities included: • Researching a wide range of local clubs, Universities and Colleges to engage, encourage and secure their participation. • Building a rapport with a wide range of volunteers of all ages and abilities and developing sensitivity to individuals needs. • Working with Ceremonies departments including stage management, operations, creative team and costume designers in the set up and running of 2 rounds of auditions with up to 1800 people auditioning daily, followed by casting and rehearsals across 3 venues. • Ensuring needs were met and procedures in place for volunteers with accessibility, sight and hearing difficulties. • Managing cast information on our database. Ensuring all legal, medical and accreditation information is accurate. Show less



Assembly Theatre

• Entertainment
• 1 - 100 Employee

• Box Office at the Edinburgh Fringe Festival

  • Aug 2011 - Aug 2011



Glasgow Life

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Assistant Project Coordinator for Delhi Flag Handover for Glasgow 2014 CWG

  • Apr 2010 - Oct 2010

  • Communicating between the cast and Project team ensuring that information packs were created and distributed to the cast during auditions and rehearsals, including Negotiated the bulk order of merchandise for the cast. • Setting up and organising the volunteer auditions for choreographers and creative teams. • Organisation of leisure time activities for cast members. Including discounts to attractions around Glasgow and organising a Ceilidh for all staff and cast. • Worked on logistics, organising and delivering events equipment from various venues and the cast costumes. • Worked with the casting team coordinating cast travel between Glasgow and Delhi via London Heathrow. • While in Delhi I was responsible for the welfare of the cast and ensured cast were on time for transportation to and from the stadium and to the airport on departure. • During the Delhi 2010 Closing Ceremony, working with Stage Management in the positioning and set up of props. Show less



Pleasance Theatre Trust

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Box Office Supervisor at Edinburgh Fringe Festival

  • Aug 2008 - Aug 2008