Martin M.

Sr. Director of Operations at ReceptionHQ
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Contact Information
us****@****om
(386) 825-5501
Location
Gilbert, Arizona, United States, US

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Experience

  • ReceptionHQ
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Sr. Director of Operations
      • Nov 2021 - Present

  • One Stop Mail
    • Tempe, Arizona
    • New Business Development
      • Jan 2018 - Present

  • MDS Communications Corporation
    • United States
    • Fundraising
    • 100 - 200 Employee
    • Operations Director
      • Jan 2007 - Present

      Primary Responsibilities • Outbound dialing strategies • Inbound calls • IVR and call routing strategies • Forecasting and Scheduling call center work volume • Financial Forecasting • Process Improvement • File penetration and call center productivity • Campaign analysis and reporting • Strategic and innovative testing • Liaison between developers and other departments in the company Previous positions held @ MDS: Call Center Director Call… Show more Primary Responsibilities • Outbound dialing strategies • Inbound calls • IVR and call routing strategies • Forecasting and Scheduling call center work volume • Financial Forecasting • Process Improvement • File penetration and call center productivity • Campaign analysis and reporting • Strategic and innovative testing • Liaison between developers and other departments in the company Previous positions held @ MDS: Call Center Director Call Center Manager - @Home Agent Program Call Center Manager - Bakersfield, CA Show less Primary Responsibilities • Outbound dialing strategies • Inbound calls • IVR and call routing strategies • Forecasting and Scheduling call center work volume • Financial Forecasting • Process Improvement • File penetration and call center productivity • Campaign analysis and reporting • Strategic and innovative testing • Liaison between developers and other departments in the company Previous positions held @ MDS: Call Center Director Call… Show more Primary Responsibilities • Outbound dialing strategies • Inbound calls • IVR and call routing strategies • Forecasting and Scheduling call center work volume • Financial Forecasting • Process Improvement • File penetration and call center productivity • Campaign analysis and reporting • Strategic and innovative testing • Liaison between developers and other departments in the company Previous positions held @ MDS: Call Center Director Call Center Manager - @Home Agent Program Call Center Manager - Bakersfield, CA Show less

Education

  • University of California, Los Angeles
    Political Science
    1998 - 2003

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