3rd Line Technical Analyst

• Nov 2016 - Present

Chalkline is one of London’s leading IT Managed Service Providers in the Small to Medium sized business (SMB) sector. Based in London, we provide successful, cutting edge service solutions to leading UK-based & global organisations. Our specialist services include: Microsoft Azure | Microsoft 365 | Teams | SharePoint | Security | Managed Support If you would like to speak to the professionals, please get in touch! Chalkline is one of London’s leading IT Managed Service Providers in the Small to Medium sized business (SMB) sector. Based in London, we provide successful, cutting edge service solutions to leading UK-based & global organisations. Our specialist services include: Microsoft Azure | Microsoft 365 | Teams | SharePoint | Security | Managed Support If you would like to speak to the professionals, please get in touch!

3rd Line Technical Analyst

• Dec 2015 - Oct 2016

1. Founded in 2010, RedPixie is one of Europe’s largest dedicated Cloud partners. We deliver transformational Cloud solutions to some of the world’s leading brands and technology leaders. RedPixie is a highly accredited Microsoft Gold Partner and an multi-award winning IT Company. Our real world experience allows us to consistently deliver tactical and strategic services that allow our customers to enhance their capabilities, increase their agility and reduce their time to market. Simply put, we help our customers transform their IT in to a Cloud platform. Our team of leading Cloud architects and data scientists, help our customers identify the most suitable fabric for their applications as well as defining the safest passage to the Cloud. Our experience and approach ensures that our solutions always achieve and where possible, exceed defined business objectives. RedPixie deliver a truly ‘whole of cloud’ experience from concept through to a continual service acceleration plan.

3rd Line Technical Support Engineer

• Dec 2014 - Dec 2015

Technical Delivery Engineer

• Feb 2013 - Dec 2014

To provide a Lead technical role within the Technical Delivery team, and be responsible for Day-to-Day supervision of Technical Support personnel. My role is to support the Technical Delivery Manager in the delivery of reliable, responsive and customer-focused functions.In addtion to this provide 3rd Line support to users, and be a point of escalation for 2nd Line Technical Support staff. Sequencing Applications in Microsoft App-V and provide support and guidance to Junior team members on technical issues.

Technical Support Analyst

• Oct 2010 - Feb 2013

To provide 2nd to 3rd line support to users. Responsible for day to day maintenance of Citrix XenApp 4.5 Environmen and for day to day maitenence of MS Windows Server 2003, 2008 and 2008R2 Operating systems.Create, Manage and Maintain VMWare servers in Vsphere. Maintain Active Directory, DHCP, DNS, Group Policy and User Management. Packaging the Authoritys applications for deployment using Altiris. Provide a point of escalation for 1st Line support. Troubleshoot and Resolve 2nd to 3rd Line Technical Support calls for the Council.Additionally used as resource in the planning and implimentation of Authorities IT projects.

Technical Support Technician

• Dec 2009 - Oct 2010

To provide primary 1st line support to users, and 2nd Line Support where possible. Log all issues via LANDESK and ensure that calls are completed in accordance with the Councils SLAs.Additional duties include but not limited to: • Configure 2fa Tokens for secure access for the system.• Build, image and prepare machines for use by users including; PCs, Laptops, IGELS and Mobile Devices.• Assist with the completion of Service Requests

Creditors Assistant

• Apr 2009 - Dec 2009

• Input invoices for staff and suppliers to the Council• Respond to staff, supplier and public queries via telephone and email

Junior IT Operations Assistant

• Aug 2008 - Apr 2009

• Answer and Log calls made to the Help Desk.• Provide 1st and 2nd line support to users.• Build and image machines for use by users.• Ordering equipment.

Creditors Assistant

• Feb 2006 - Aug 2008

• Input all invoices onto the FMS (Financial Management System) on time.• Produce the Purchase Orders for the council daily• Handle telephone/ email queries from the public/ suppliers.• Liaise with staff at all levels• Advise staff with Purchase Ordering procedures

Document Image Processor

• Sep 2003 - Feb 2006

• Scan documents onto the system to allow users to view them on their computers• Aid the council in efforts to make the workspace as paperless as possible.