IT Application consultant

• Sep 2021 - Present

Sr. Associate, Work Center Tech Support | ETS - Enhanced transport service.

• Oct 2019 - Jan 2021

Roles & Responsibilities:• Follow up on trouble tickets for customer and taking ownership of faults through resolution.• Ensuring any fault is cleared within required SLA, escalating reported cases as required to meet the SLA.• Liaison with suppliers and customer in relation to fault resolution and manage the repair process.•Direct customer interface providing day to day network support.• manage initial trouble investigation, isolation and steady state recovery.• Assists users to identify and solve connection/communication problems.• Book out tickets to telco vendors for access circuit trouble investigation.• Provide regular status updates to enterprise and internal customers. Show less

Staff Assoc, Work Center Tech Support/NOC- Tier 1.5 Network Technician

• May 2015 - Oct 2019

Responsibilities: • Monitoring of network devices via Consoles and alerts• Raising Problem/Incident Tickets based on the received alerts• Creating change tickets based on requests• Handling and escalating Problem/incident tickets following pre- defined procedures• Contacting and informing the responsible resolver groups• Phone communication and cooperation with other supporting teams (ISP, OSS, SM, UHD etc)• Basic troubleshooting for all incoming tickets• ISP ticket creation and tracking (via ISP ticketing tool or call in case of problems)• Performing daily checks• Reporting – preparing daily/ Weekly/Monthly reports• Snmp and icmp test• Maintains planning of security/compliance tasks. Performs security/compliance tasks Show less

Production Operator

• Feb 2015 - Apr 2015

Responsibilities: • Analyzing and trouble-shooting devices used by customers • Assembling and disassembling devices • Software test, SMART test, IP67 test Responsibilities: • Analyzing and trouble-shooting devices used by customers • Assembling and disassembling devices • Software test, SMART test, IP67 test

Insurance Sales Agent

• Feb 2011 - Jan 2012

Responsibilities: • Active direct sales • Training newcomers • Meeting and obtaining new clients • Phone communication with clients • Analyzing clients for best contract results Responsibilities: • Active direct sales • Training newcomers • Meeting and obtaining new clients • Phone communication with clients • Analyzing clients for best contract results