Experience

KrowdWorks

• Kenya
• Business Consulting and Services
• 1 - 100 Employee

• Chief Executive Officer

  • Nov 2018 - Present

  Founded Krowd Works during my sabbatical with a focus on helping innovators in corporates and startups build products/programs that succeed. The company now operates as a product innovation consultancy. My role has been to execute the following: 1) Successfully completed over 50 projects for over 25 clients. Our delivery approach has ensured we can take on much larger projects and execute them at levels comparable to firms leading the space. 2) Led the building of partnerships across five universities, leading business associations and research companies, and corporate partners with a focus on creating viable innovations. 3) Build out a global network of experts that allows for the delivery of diverse innovation projects across different parts of the continent. Show less



Andela

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director of Operations

  • Sep 2017 - Aug 2018

  My role was to build the operational capacity of Andela - Kenya. This involved working with all business functions in-country and coordinating with other operational leads in other countries. My role was to provide executive leadership to: 1) Build out a ‘state of the art’ high availability Tech Campus to meet the technological requirements of our clients around the globe 2) Restructure operations along a service delivery model that allowed for SLAs between business functions to be established. Show less



Samasource

• United States
• 1 - 100 Employee

• Senior Centre/Site Director

  • May 2015 - Sep 2017

  Sama set up an experimental Delivery Centre to undertake ML/AI projects for tech companies. Its success in delivering high-quality work, agility and cost-effectiveness resulted in the company shifting all key outsourced projects in-house. My role was to provide direct executive-level leadership in:1) Creating a state of the art facility that meets the operational, physical and technological requirements of current and future clients.2) Manage revenue, margins, and impact targets for the business3) Managed 5-10% growth month-on-month for a straight 2 years through effective capacity planning and performance management.3) Directed the delivery of services across all our contracts to meet and exceed client service level agreements. Show less

• Professional Services Manager

  • Oct 2013 - Apr 2015

  Oversaw a portfolio of projects ensuring quality and revenue KPIs are met

• Field Project Manager

  • Sep 2012 - Sep 2013

  Worked on projects with large enterprise clients with diverse and highly unstructured requirements.1) Diagnosed skill gaps for new and existing services and how to bridge it2) Advised on pricing based on work complexity, skill set variability and automation levels achievable3) Drove the attainment of revenue targets and client SLAs across projects assigned



Horizon Contact Centers Ltd

• Kenya
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Business leader - Analytics

  • Jul 2009 - Sep 2012

  I came in specifically to build the analytics function from scratch and staff it appropriately. The department was responsible for: 1) Tracking and optimising performance across all commercial lines of business 2) Co-lead business reviews with clients 3) Workforce planning to ensure proper staffing to meet account SLAs 4) Pricing for new business I came in specifically to build the analytics function from scratch and staff it appropriately. The department was responsible for: 1) Tracking and optimising performance across all commercial lines of business 2) Co-lead business reviews with clients 3) Workforce planning to ensure proper staffing to meet account SLAs 4) Pricing for new business



International Livestock Research Institute (ILRI)

• Kenya
• Research Services
• 700 & Above Employee

• Project Assistant

  • Jul 2006 - Jul 2009

  Worked with research unit leads to ensure that projects were delivered on time and within budget. I supported projects in East, West & Southern Africa, Middle East and South-East Asia with grant funding from USAID, DFID, BMZ/GIZ, and Rockefeller amongst many others. Worked with research unit leads to ensure that projects were delivered on time and within budget. I supported projects in East, West & Southern Africa, Middle East and South-East Asia with grant funding from USAID, DFID, BMZ/GIZ, and Rockefeller amongst many others.



Kencall

• Kenya
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project/ Business Analyst

  • Sep 2004 - Jul 2006

  Being a business analyst in a startup was fun, you get a birds-eye view of the venture. My main role was to create effective reporting systems that tracked the call centre operations in line with client objectives. In addition to that, I also worked on pricing for new accounts and profit optimisation for existing ones. Being a business analyst in a startup was fun, you get a birds-eye view of the venture. My main role was to create effective reporting systems that tracked the call centre operations in line with client objectives. In addition to that, I also worked on pricing for new accounts and profit optimisation for existing ones.