Experience

iMAT Business and Finance Solutions

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Director

  • Sep 2020 - Present

  Helping school trusts realise their potential through excellent financial and business management. Helping school trusts realise their potential through excellent financial and business management.



IRIS Software Group

• United Kingdom
• Software Development
• 700 & Above Employee

• Head Of Account Management

  • May 2019 - Sep 2020

  Head of Account Management, leading a team of eight to repeated success generating company leading revenues on a nation-wide scale. Managing a portfolio of 4500+ schools (830 multi academy trusts) with an ARR of £9m+. Committed to meeting the needs of the customer, my strategy to be consultative and demonstrate a sense of accountability within the team. Revenue drastically rose for the division, even throughout the challenging conditions brought to the sector by COVID-19. Single handily built a brand-new team to create the account management function within the education division at IRIS. Recruited, trained, deployed and managed team of eight account mangers into the field successfully achieving a target of £4m if its inaugural year.



PS Financials By IRIS

• Education Product & Sector Specialist

  • May 2018 - May 2019

  Introducing a brand-new role into the education division of IRIS. In this specialist sector pre-sales support role, focusing around sector knowledge, lead pre-sales support, alongside creating material for the sales department. • Deep dive demos covering accounting and system features.• Monitor sector changes and trends, hot topics and future policy changes.• Content creation for training material to be used by other business functions and PR articles• Delivering lectures and talks to large audiences at conferences and large academy shows.

• Customer Success Manager

  • May 2017 - May 2018

  Working in a brand-new function within the PS Financials and IRIS business, to drive and implement change and influence internal stakeholders to strive for continued improvement. As a trusted advisor for our key customers, helping them use our software and ensuring they receive maximum value by providing advice and guidance at all stages of the customer journey. • Developing trusted advisor relationships with customers to identify and guide them to their goals• Ensuring customers are onboarded effectively and move quickly to achieve value from the software.• Acting as the primary point of contact for the customer and coordinating the deployment of IRIS resources to address customer’s issues, including managing escalations• Using customer feedback to provide advice on how IRIS can improve, to maximise customer success and retention

• Application Consultant

  • Jul 2014 - May 2017

  National field-based consultant, visiting client’s sites for training and implementation of the PS Financials software. My role as an Application consultant included a variety of training programs aimed at users from finance administrators to director level. • Various training course including, user training, management, reporting security and advanced techniques.• Implementation scoping and process mapping.• Consultation on system and process structure changes with growing MATs to achieve success in schools.



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Designated Detention Officer

  • May 2012 - Jul 2014

  Role designed to replace the on-duty police officers with a specialist jailer. • Using clear communication skills and remaining calm in often pressured environments, I developed multi-level relationships to the highest standard. • Managed and completed detailed and accurate logs and reports to align custody duties across the different shift patterns. Role designed to replace the on-duty police officers with a specialist jailer. • Using clear communication skills and remaining calm in often pressured environments, I developed multi-level relationships to the highest standard. • Managed and completed detailed and accurate logs and reports to align custody duties across the different shift patterns.



Identity and Passport Service

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Team Lead

  • May 2005 - May 2012

  Team leader position in the core business of the HMPO dealing with postal applications. • Coaching and motivating new untrained members of staff using individual development plans and targets • Drive new ways of working by establishing challenging but realistic individual business KPI’s alongside personal development targets with the staff to help drive a sense of ownership and therefore incentivise the team. Team leader position in the core business of the HMPO dealing with postal applications. • Coaching and motivating new untrained members of staff using individual development plans and targets • Drive new ways of working by establishing challenging but realistic individual business KPI’s alongside personal development targets with the staff to help drive a sense of ownership and therefore incentivise the team.