Experience

Fishman Transducers

• Musicians
• 1 - 100 Employee

• Sales Operations Manager

  • May 2010 - Present

  ● Designed and administered Salesforce CRM system to improve productivity for domestic and international sales teams, developing and tracking KPIs with advanced sales analysis● Dramatically streamlined key account sales pipeline by creating and managing sales operations department: ensuring fulfillment, promoting sell-through and tracking results against forecast- Servicing 70+ international distributors, major retail chains (300+ locations), national online retailers(e.g. Amazon) and 60+ OEM partner brands● Installation of factory-direct sales model to drive core product volume with increased margin and lower costs - 25%+ sales increase annually since implementation● Established Canadian direct sales model to increase profitability, lower delivery time and improve experience - 18% sales year-over-year growth after transition● Deployed and managed team of product-specialists in fifteen regions to drive sales in retail locations- Programmed tablet-based reporting system for immediate sales velocity and expense tracking● Reported to Vice President of Global Sales to ensure fulfillment of weekly, monthly and annual sales targets ● Automated executive level reporting, forecasting and company dashboards (Excel, Salesforce) - Including: revenue, monthly/annual pacing, margin and salesperson activity● Awarded 2013 Employee of the Year for overhauling fulfillment channel process ● Responsible for hiring, training and managing 2016 Employee of the Year



Sonic Distribution Ltd

• United Kingdom
• Musicians
• 1 - 100 Employee

• Operations Manager

  • Apr 2006 - May 2010

  ● Directed 5 employees, 2-3 interns and 8 regional reps to service North & South American retail sales channel, delivering results while reporting to Managing Director/Owner- Annual growth each year with the company● Key account management for increased sales despite market conditions- Created major chain program to facilitate sales in 300+ retail locations● In-depth forecasting for internationally sourced product lines● Developed internship program, interviewed candidates, trained and tracked progress of hires● Coordinated and presented at three national trade shows annually to grow dealer base and increase brand footprint