Experience

TFI International Inc.

• Canada
• Transportation/Trucking/Railroad
• 200 - 300 Employee

• Systems Administrator

  • Nov 1996 - Present

  HP-UX and Windows Server administration. Commercial software deployment and support, systems evaluation and migration. Participates in annual internal security audits. Report to IT director.

• ServiceDesk Team Leader

  • Sep 2007 - Aug 2017

  Managing a team of 5 helpdesk technicians providing IT technical services to 800 corporate end-users, 24/7. Hands-on involvment in times of peak demand, Reporting to IT Director. Implemented survey-based user feedback to mesure and improve satisfaction. Left the team to a new leader in order to work on larger-scale onboarding projects at TFI International.



FINTAXI, sec

• Financial Services

• Information Technology Consultant

  • Mar 2003 - Present

  Ongoing consultation work, system admininistration and end-user support, development and support of specialized CRM application with secured database for private financial institution. Programming language used : Visual Basic Ongoing consultation work, system admininistration and end-user support, development and support of specialized CRM application with secured database for private financial institution. Programming language used : Visual Basic