Experience

Ninja Leisure Ltd
• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee
• General Manager

  • Aug 2020 - Present


School Lettings Solutions

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Yorkshire school sport and leisure manager

  • Oct 2017 - Aug 2020

  Managing day to day community lettings across schools in Sheffield, Doncaster, Rotherham, Chesterfield and Barnsley. Managing multiple teams with multi site management. SLS aim is to to make the most and best of the facilities and help provide local communities, teams and groups with the access to sport, fitness, health facilities to use. I’m passionate and very proud to work in a company that works in developing and improving communities with the schools and always looking to improve and develop our communities though and with our schools. • Adeptly handled inbound calls, emails and meetings with stakeholders, partners, and potential new business per day, generating over £350,000 in sales revenue annually. • Managed team of 30+ employees, overseeing the hiring, training, and professional growth of employees, improving staff, customer, and stakeholder satisfaction. • Oversaw daily operations over 150 customer accounts with a combined annual income target of £350,000. • Continually met profit and income targets through dedication to business management and new lead generations and continued customer after care. • Ensured consistent adherence to Health and Safety regulations and legislation to maintain compliance. • Provided effective and efficient business growth solutions to aid progression in line with profit and income targets. • Improved venue income by as much as 100%. Show less



SIV The Health & Wellbeing Charity

• Operations Duty Manager

  • Apr 2016 - Sep 2017

  • Delivered exceptional service to all customer event and otherwise to ensure repeat business and business growth.• Line manager to Operations staff and staffing of all events, Daily management of all department teams to assist with event set up/down and delivery.• Large cash handling, management, and the updating of the entire venue’s advertisement.• Supported office operations, managed client correspondence, tracked records and handled internal communications.• Managed daily office operations and equipment/building maintenance.• Identified and solved complex problems impacting operations management and business direction.• Conducted training for team members on key details including corporate policies and procedures necessary for venue opening and closing.• Submitted monthly schedules regarding staff shifts leading to lowest rates of staff overtime expenditure.• Communicated with contractors and vendors to place and receive orders, request maintenance services, and deliver instruction. Show less

• Fitness Manager

  • Apr 2015 - Apr 2016

  • Managed and implemented new schedules to and rotas of both fitness staff and personal trainers, leading to increased staff and customer satisfaction and decreased in Payroll expenditure. .• Management of KPI's and performance targets including monthly 121's with all staff.• Recruitment of staff into fitness, group exercise and personal training Maintenance of equipment and the building.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Managed team of 10 employees, overseeing the hiring, training, and professional growth of employees.• Continually met customer satisfaction targets through dedication to personal interaction and continued desire to achieve higher. Show less



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• deputy fitness manager

  • Nov 2013 - Apr 2015

  – Senior fitness coach (deputy manager of fitness) Roles/responsibilities- acting manager when manager is away, pay roll, rotas, management of gym staff and personal trainers, management of KPI’s and performance targets, training of staff, maintenance of staff and maintenance of fitness equipment as well as class delivery personalized programs and inductions, recruitment of staff in to fitness and personal training. – Senior fitness coach (deputy manager of fitness) Roles/responsibilities- acting manager when manager is away, pay roll, rotas, management of gym staff and personal trainers, management of KPI’s and performance targets, training of staff, maintenance of staff and maintenance of fitness equipment as well as class delivery personalized programs and inductions, recruitment of staff in to fitness and personal training.



Iceland Foods

• United Kingdom
• Retail
• 700 & Above Employee

• duty manger

  • Jul 2009 - Nov 2013

  team leader, large cash handling, customer service, locking and opening up store, cash deliveries, stock deliveries, dealing with customer complaints, organizing employee timesheet. team leader, large cash handling, customer service, locking and opening up store, cash deliveries, stock deliveries, dealing with customer complaints, organizing employee timesheet.