Tech Customer Success Manager

• Sep 2023 - Present

Placement Manager

• May 2022 - Sep 2023

• Responsible for developing strong communication-based, long-lasting partnerships with our clients. Find and nurture new business prospects with current clients, actively look for new opportunities, and serve as the primary point of contact for all aspects pertaining to my accounts.• Collaborate with stakeholders to choose appropriate profiles based on the data gathered throughout the process.• Collaborate with the Ops team to ensure the success of the client during the implementation, sourcing, and maintenance processes.• Develop strong relationships with all clients who are looking for organic growth and new business opportunities.• Develop, implement, and maintain a healthy resource management system that ensures profitability.Implementation of the team's project management tool, as well as the OKRs for the 2023 period Show less

Project Manager / Scrum Master

• Mar 2021 - Apr 2022

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation• Facilitate Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint retrospectives).• Servant leader and liaison to upper management.• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements.• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.• Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans.• Coordinating among cross-functional project teams.• Manage and triage the help desk team coordinating support for several clients.• Manage several projects within Jira and Microsoft Azure. Show less

Account Executive

• Dec 2020 - Mar 2021

TEAM International is a US-owned software development and technology consultancy with 1000 employees on board globally.- Qualify and explore new business opportunities in the Greater Houston Area.- Work alongside prospects and clients to find the right IT solution for their business- Team up with executives, sales and marketing to build and improve market penetration strategies- Engage with partners, associations, industry experts and local influencers to create awareness of TEAM International- Create account plans to strengthen key client relationships Show less

Partnerships Co-ordinator RPA

• Jun 2020 - Dec 2020

Building partnerships with firms and associations in Finance, Healthcare and other industriesBuilding RPA catalogues with partnersForming revenue sharing partnershipsForming strategy for enterprise accountsLeading strategic account management teamLeading partnerships team

Business Intelligence Specialist

• Aug 2018 - Jun 2020

Some of our Awards & Certifications:• CMMI level 3 certified• IAOP’s “Global Outsourcing TOP 100" in 2011-2017• TOP Software 500 Company in 2013-2017• COP & PMP Certified Managers including SCRUM masters• Microsoft Gold PartnerTEAM International is a US owned and managed offshore/nearshore custom software development consultancy with headquarters in Florida and multiple delivery centers in Eastern Europe and Latin America. TEAM employs 700+ technical consultants worldwide. We have 25+ years experience delivering projects on time, on target and on budget.We specialize in delivering nearshore/offshore solutions including:• Application Development (.NET, Java, JavaScript and C++ among others)• Legacy Systems Modernization• Testing (Manual and Automated)• Mobile Application Development (iOS, Android and HTML5)• Emerging Technologies (Blockchain, Internet of Things)• Cloud Adoption (AWS + Azure)• Big Data & Biz Intelligence projectsWe can help you by:• Turning your desktop programs into secure web apps• Making your applications look good across all devices regardless of platform or screen size• Equipping your apps with their own API • Assisting with 3rd party integrations• Implementing Single Sign-On (SSO) to let you centrally manage access• Migrating existing applications to the Cloud• Investigating emerging technology opportunities• Implementing Biz Intelligence & Big Data Solutions Show less