Experience

Allclear Print & Signs Group

• Australia
• Printing Services
• 1 - 100 Employee

• Salesperson

  • Mar 2019 - Present



Printcraft Australia

• Australia
• Printing Services
• 1 - 100 Employee

• Customer Service / Despatch Manager

  • Jan 2015 - Mar 2019

  Customer Service Manager / Warehouse Manager• Responsible for a small team in achieving a high DIFOT• Setting and implementing of KPIs to achieve DIFOT• Streamlining procedures whilst managing overtime requirements• Organised and accurate paperwork for all deliveries• Pick and pack entries when required Customer Service Manager / Warehouse Manager• Responsible for a small team in achieving a high DIFOT• Setting and implementing of KPIs to achieve DIFOT• Streamlining procedures whilst managing overtime requirements• Organised and accurate paperwork for all deliveries• Pick and pack entries when required



QLM Label Makers

• Australia
• Printing Services
• 1 - 100 Employee

• Various Roles

  • Apr 2012 - Oct 2014

  Customer Service Team Leader• Responsible for Melbourne staffo New acquisition companyo Trained staff on QLM MIS Systemo Trained staff on QLM processes and procedures o Coordinated way of working between Brisbane and Melbourne offices.• Liaison between Customer Service Manager and Customer Service Representatives • Lead generation – actively seeking new customers• Responding to customer queries • Receiving and booking orders accurately• Entering data into the customer service databaseLogistics Team Leader• Responsible for 5 direct reports• Training members of staff in the specific area of employment• Undertook a streamlining of the dispatch area and process and as such increased productivity• Responsible for stock take and warehouse organisationCustomer Service Representative• Receiving job orders from customers and processing them• Following customer job orders through all stages of completion • Answering customer queries • Following up on outstanding quotes• Regularly updating the database



Mondial assistance / Alliance

• OSHC

  • 2008 - 2008