Experience

Craneware

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Support Analyst

  • Jun 2015 - Present

• Client Services Representative

  • May 2013 - Jun 2015

  • Managed incoming client calls and emails through the use of the internal call tracking systems.• Resolved a variety of system issues e.g. user error, password problems, installations, permissions, downloads, folder structures and hierarchies, data imports, installations, and updates.• Organised training for clients by assessing their training requirements and liaising with both client and Craneware departments.• Developed and maintained a thorough knowledge of internal systems and documented progress e.g. Hospital Query System, Installation Tracker.• Developed and maintained through self-learning an understanding of how the allocated client base is structured (e.g. how many hospitals they have, who the key contacts are).• Managed allocation of clients and carried out quarterly follow up phone calls as necessary.• Developed and maintained a thorough knowledge of all Craneware products.• Liaised with internal departments to assist in resolving client issues, tracking the interactions using the internal systems.• Completed remote installations on all software products for Clients. Troubleshooting when problems arose.



Haldanes Stores Limited

• Broxburn, West Lothian

• Customer Service Advisor

  • Aug 2009 - May 2010