Experience

DebtStoppers | The Semrad Law Firm

• Law Practice
• 1 - 100 Employee

• Customer Service Support Manager

  • Jul 2018 - Present

  Back end administration of an US based personal bankruptcy law firm. Managing and responding to clients' inquiries. Training new employees, organizing work process and providing employees with work evaluation. Back end administration of an US based personal bankruptcy law firm. Managing and responding to clients' inquiries. Training new employees, organizing work process and providing employees with work evaluation.



GLOBAL SERVICES BULGARIA JSC

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2017 - Aug 2018

  Organized business meetings and preparation of technicians for maintenance and emergency call jobs, Booked hotels, made itineraries, and entered large amounts of data in the company administrative system. Organized business meetings and preparation of technicians for maintenance and emergency call jobs, Booked hotels, made itineraries, and entered large amounts of data in the company administrative system.



13BIK

• Bulgaria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Specialist

  • Nov 2015 - Mar 2016

  Contacted potential clients connected to Forex and binary trading on the stock market, provided customers with product and service information, route calls to appropriate resource, documented all information according to standard operation procedure. Handled customer inquiries both, telephonically and via email. Contacted potential clients connected to Forex and binary trading on the stock market, provided customers with product and service information, route calls to appropriate resource, documented all information according to standard operation procedure. Handled customer inquiries both, telephonically and via email.