Experience

Repairhub Australia

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• ICT Operations Manager

  • Nov 2020 - Present



Hastings Deering

• Australia
• Machinery Manufacturing
• 700 & Above Employee

• Core Systems and Infrastructure Manager

  • Sep 2014 - Feb 2020

  Hastings Deering is the largest Caterpillar dealer network in Australia with nearly 5000 employees across five countries, Australia, PNG, Solomon Islands, New Caledonia and most recently New Zealand. Hastings Deering is also one of four Caterpillar dealers that make up Sime Darby Industrial which also comprises Tractors Malaysia, Tractors Singapore and China Engineers Limited. Responsibilities included: • Manage Server, Storage, Network, Cyber Security and SCCM teams. • Provide 24x7 support and access to critical ICT systems for staff in one of the many offices across eight countries. • Collaborated with database and development teams to deliver business applications. • Liaise with business stakeholders to deliver quality solutions to meet business requirements and improve staff productivity. • Vendor management for supply of ICT hardware and support services at a local and global level. • Budget management. Cost reductions as a result of contract negotiations and consolidation of support services globally. • Member of the change advisory board responsible for assessing and scheduling changes to mitigate risk and minimise impact to the business. • Chief Fire Warden responsible for management of fire wardens and first aiders to ensure safe evacuation of staff and visitors. Management of all ICT projects to a successful completion within time and budget constraints including but not limited to: • Assisted in the deployment of the largest Dynamics AX system in the southern hemisphere • Unified collaboration and contact centre upgrade • Virtualisation, Vmware and Citrix • Seamless wireless network across five countries • Private and public cloud deployments (AWS, Azure) • Cisco Nextgen Firewalls Systems include but not limited to: • Dynamics AX • O365, Azure, AWS • VMware and Citrix virtual server and desktop infrastructure • Palo Alto firewall systems • Cisco LAN, WAN, NextGen Firewalls, Identity management • Cisco Unified Communications and Contact Centre Show less



GroundProbe

• Australia
• Technology, Information and Internet
• 300 - 400 Employee

• ICT Manager

  • Sep 2010 - May 2014

  As the Global ICT Operations Manager I am responsible for ensuring 24x7 support and access to critical ICT systems for staff whether they be located in one of our seven offices located in six countries or the many customer mine sites around the globe. Managing hardware and support vendors for local and global contracts. My team of skilled and dedicated professionals deploy and maintain systems including: • Microsoft Server, Exchange, SharePoint, Dynamics AX • VMware virtual server and desktop infrastructure • Palo Alto firewall systems • Cisco WAN • Avaya Unified Communications Management of all ICT projects to a successful completion within time and budget constraints including but not limited to: • Datacentre migration • Virtualisation, server and desktop • Mobility strategy • Managed wireless network • Email cloud archive • Collaboration toolset • Office relocations for Brisbane, Perth, South Africa and Chile • Commissioning of new offices in Indonesia and Brazil Achievements at GroundProbe • Significant improvement in customer service and customer satisfaction • ICT system up time over the past two years of 100% • Implementing ITIL systems such as change management, incident management, etc • Assembled a team of dedicated, skilled and motivated ICT professionals Show less



Hatch Associates Pty Ltd

• Brisbane, Australia

• Australasia IT Infrastructure Manager

  • 2003 - 2010

  Responsible for IT operations for the Hatch Australasia region with approximately 20 offices and project sites in Australia, China, India, Malaysia and New Caledonia. I managed a team of seven direct reports and eleven indirect who specialize in the following fields: • Microsoft Windows Server • Vmware Virtual Infrastructure • Microsoft SQL • Security • LAN/WAN • Messaging • ICT • Citrix/VDI My team was responsible for designing, building and maintaining the infrastructure necessary to provide access to several hundred regional and global applications including but not limited to 2D/3D engineering applications, Exchange, Internet, Intranet, ICT, SAP. I have successfully managed several large projects including: • Provisioned offices in India, Malaysia and several project offices throughout Australia. • SAN, blade server and virtualisation consolidation. • Integration of business acquisitions. • Infrastructure upgrades. • Data centre relocation. • DR Systems. Show less



Hawke Integrated Systems

• Technical Services Manager

  • 1998 - 2003



Digital Exploration Inc

• United States
• Information Technology & Services

• Computer Operator

  • 1983 - 1989