Martin Connell, NSCS,.
AHD III technician at Animal Health International, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Cisco Networking Certificate
University of PhoenixJul, 2016- Sep, 2024 -
A+
CompTIAJul, 2018- Sep, 2024 -
Network +
CompTIAJul, 2018- Sep, 2024 -
Apple Certified iOS Technician (ACiT)
AppleApr, 2019- Sep, 2024
Experience
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Animal Health International, Inc.
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Veterinary Services
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1 - 100 Employee
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AHD III technician
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May 2020 - Present
NDA NDA
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Robert Half Technology
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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IT Support Specialist
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Jul 2018 - Present
Contact work that may include the following;Diagnose and resolve unique, nonrecurring problems associated with application software andoperating systems; determine the source of problems and classify their level, priority and nature. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobiledevices, phones and other computer and telecommunications equipment. Install and support PC, laptop, tablet and mobile hardware and software. Create alternative methods of completing tasks, correcting user errors and system inconsistencies toimprove the desktop team function. Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and proceduresfor upgrades. Work with hardware and software vendors to verify timely product delivery and ensure that newequipment is installed and ready to operate on schedule. Analyze and make recommendations for hardware and software standardization. Ensure desktop computers interconnect seamlessly with diverse systems including associatedvalidation systems, file servers, email servers, computer conferencing systems, application servers andadministrative systems.
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Best Buy
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Retail
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700 & Above Employee
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Geek Squad Agent / Advance Repair Agent (ARA)
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Mar 2019 - Nov 2019
Perform diagnostics and navigate requested and recommended repairs in a timely fashionPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesPartner with other team members to ensure proper documentation of client requestsSupport Geek Squad efforts to protect the world, one device at a time Perform diagnostics and navigate requested and recommended repairs in a timely fashionPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesPartner with other team members to ensure proper documentation of client requestsSupport Geek Squad efforts to protect the world, one device at a time
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Big 5 Sporting Goods
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Retail
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IT Helpdesk Technician
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Aug 2018 - Nov 2018
Windows OS environmentBasic administration of Active Directory accounts Supporting 50-100 end users in support center environmentExpected interaction between internal and external employeesAccout passwords resets for a multitude of account typesRemotely troubleshoot Big5 stores POS PC Computers, register printers, and register scanner gunsCustomer service skillsUse of Cherwell ticketing systems. And accurately input data for each incident as requiredCisco Meraki network experienceWorking in a Special Projects team for systems upgrades
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CompuCom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Service Technician
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Aug 2018 - Aug 2018
Interacts with customer responding to technical questions or requests for informationProcesses timely and accurate information to ensure compliance with warranty requirements of vendorsMaintains the highest level of customer satisfaction by resolving all tangible problems and concernsEscalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfactionPerforms general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipmentPerforms basic computer hardware/equipment installationsCheck-in/Check-out in ServiceNow per site visitTicket/Task management in ServiceNowVehicle maintenance/management/serviceOther duties as assigned
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Education
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2015 - 2017
University of Phoenix
Associate of Arts - AA, Information Technology
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