Experience

Futuria
• Financial Services
• 1 - 100 Employee
• COO

  • Apr 2022 - Present


Winners Group

• Slovakia
• Financial Services
• 100 - 200 Employee

• Innovation Project Manager

  • Oct 2018 - Sep 2021

  - digitalization of communication, processes, onboarding of client within the sales process - managing of development fintech platform futuria.sk (web & CRM platform for B2B & B&C) - developing of digital client onboarding and managing of client experience in providing of financial service, setting the standards of work with client, lead management and active service of client portfolio - client life cycle managment in group - setting of processes and communication with client after onboarding, managing of client after sales experiencie with focus on bettter churn ratio and product x-sell - (re)branding and unifing of communication Global Finance and Futuria Show less



Generali Poisťovňa, a. s.

• Head of Life brokerage department

  • Jul 2016 - Sep 2018

• Project Manager entrusted with managment of consultancy centre

  • Aug 2013 - Jun 2016

  Project Manager at the External Sales department- project support for head of external sales department- project support for external sales department - coordination of projects with focus on prosales strategy of department - participation on product development and improvement from sales point of view- design and implementation of loyalty program for brokers- participation on action plan of department (plans, costs, budgets, campaigns, ..)- finding new opportunities for business development and growthIT projects- mobile app design for brokers (online solution of negotiating policies)- sales portal concept and design from sales point of view, coordination of implementation for external partnersEntrusted with managment of Consultancy centre- managment of 5 members team- setting and evaluating of KPI´s- regular meetings with focus on team satisfaction- projects with focus on department improvement- creating of strategy for new approach with focus on service based support for brokers Show less



Postova banka

• Slovakia
• Banking
• 100 - 200 Employee

• Segment Manager

  • Jun 2012 - Mar 2013

  Working on key activities of Division of Marketing:- responsible for development of the retail offer for partner companies- customer lifecycle managment - driving changes in this area, creating map of client from 1st contact through whole life cycle in various products- working with strategic group of customers - cooperation with sales division and participation on cooperation with chosen strategic partners from marketing sight- responsible for different assigned projects (such as unified of communication with bank clients, major projects with respect to business development of company, ...)- still works on previous projects from trainee program Show less

• Project Manager Trainee

  • Nov 2011 - Jun 2012

  - major projects with respect to business development of company - finding new business opportunities fow grow and expansion of company through customer satisfaction and loyalty; expansion of company to new territory- finding new extraordinary ways how bank industry (can) works with customer satisfaction and loyalty