Data and Analytics Engineer

• May 2021 - Present

System Analyst, Business Systems

• Jan 2018 - May 2021

I addressed barriers to revenue growth through researching and deploying creative IT solutions externally and internally across 12 branches. I also orchestrated change management activities by analyzing request priority and advising on new training needs. My top achievements were (1) improving the Enterprise Resource Planning (ERP) system by design, developing, and implementing new system changes with best practices, and (2) expediating the performance data reporting (business intelligence dashboard) process from quarterly to daily. Show less

IT Team Leader, Greater China

• May 2014 - Dec 2016

I guided a team of seven staff members tasked with IT support, including infrastructure management, resource outsourcing, end-user support, and application management. I also coached staff at all levels on enhancing IT support in 11 offices across China. My key projects included chartering an IT infrastructure mitigation during the company’s acquisition and executing the company-wide IT auditing process. I am proudest of being Croda International being named with the 2016 Global IT Service Award for outstanding user satisfaction during my time with the company. Show less

IT System Analyst, Global Supply Chain Systems

• Sep 2012 - May 2014

I headed the technical team for the Asia Pacific Kinaxis RapidResponse rollout. I coordinated with five manufacturing plants regarding system requirements. I also administered vendor contracts and communicated with all external technical contacts. On an as needed basis, I consulted with the Tier-3 technical support team on urgent cases.I pride myself on coordinating the global upgrade projects for the Asia Pacific and Europe regions by conducting changelog analysis, user communication, and user acceptance testing. I am also proud of establishing customized system implementation solutions for the five manufacturing plants by considering individual process, production, and assembly line needs. Show less

IT System Analyst, Regional IT

• May 2008 - Aug 2012

I solved business challenges using information technology for TE Connectivity, a $12B global technology leader in connectivity and sensor solutions. I also facilitated on-site IT support for TE’s data warehouse reporting system.My key achievements include (1) programming internal landing pages for TE China’s employee portal, which serves 20,000+ employees, and (2) engineering a series of internal applications to improve efficiency of master data management for the finance department.

Supply Chain System Analyst

• Feb 2006 - Apr 2008

I drove WMS (Warehouse Management System) solution implementation provided to 3rd part logistic (3PL) companies crossing full life cycle, including pre-sale demo, requirements collection and analysis, solution design, customized developing, deployment and user training. I successfully deployed the customized Warehouse Management System in 6 warehouses (50,000+ square feet per each, including both bonded and non-bonded) for two 3PL companies. I drove WMS (Warehouse Management System) solution implementation provided to 3rd part logistic (3PL) companies crossing full life cycle, including pre-sale demo, requirements collection and analysis, solution design, customized developing, deployment and user training. I successfully deployed the customized Warehouse Management System in 6 warehouses (50,000+ square feet per each, including both bonded and non-bonded) for two 3PL companies.

IT Engineer

• Jul 2005 - Feb 2006

I programmed for both in-house application and customer-oriented WMS (Warehouse Management System) application changing. I also assisted application deployment as on-site support. My key achievements were (1) developed a customized picking and packing system with integrated data interface to support the warehouse operation of a top clothing vendor in Australia and (2) Developed a reporting system to extract transaction data from the data warehouse. I programmed for both in-house application and customer-oriented WMS (Warehouse Management System) application changing. I also assisted application deployment as on-site support. My key achievements were (1) developed a customized picking and packing system with integrated data interface to support the warehouse operation of a top clothing vendor in Australia and (2) Developed a reporting system to extract transaction data from the data warehouse.