Experience

Plexxus

• Canada
• Hospitals and Health Care
• 100 - 200 Employee

• Sourcing Data Analyst, Advanced Analytics

  • Nov 2018 - Present

  Harnessing the power of analytics to pioneer improvements in the sourcing process and achieve greater operational efficiencies for the organization and its clients.

• Sourcing & Contract Analyst

  • Mar 2018 - Nov 2018



CCi Global Technologies

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lead - BA / QA

  • Oct 2014 - Dec 2015

  Lead for all business requirement and quality assurance / control responsibilitiesInternal advocate and coach for project management and SDLC methodologies

• Bilingual Implementation Business Analyst

  • Oct 2013 - Oct 2014

  Bilingual remote software installation/support, business analysis, software testing



Sun Life

• Financial Services
• 700 & Above Employee

• Sr Testing Consultant

  • Sep 2011 - May 2012

  • Led a large and complex multi-system QA initiative spanning lines of business and geographies. • Provided leadership and direction to test leads and, through them, monitored and managed cost, risk, schedule, governance, technical performance and program impact of each of the components. • Managed relationships and partnered with numerous internal stakeholders across the business and IT divisions including senior leadership. • Led a large and complex multi-system QA initiative spanning lines of business and geographies. • Provided leadership and direction to test leads and, through them, monitored and managed cost, risk, schedule, governance, technical performance and program impact of each of the components. • Managed relationships and partnered with numerous internal stakeholders across the business and IT divisions including senior leadership.



Stoney Ridge Estate Winery

• Oakville/Mississauga, Ontario, Canada

• Territory Manager

  • Apr 2009 - May 2012

  Represented Stoney Ridge Estate Winery’s portfolio to both retail and commercial customers generally in the Oakville/Mississauga area • Consistently held highest average-price-per-bottle-sold among winery’s representatives • Represent Stoney Ridge interests at Oakville Chamber of Commerce meetings and events • Lead wine tastings for groups up to 120 • Deliver orders to clients (retail and commercial) Represented Stoney Ridge Estate Winery’s portfolio to both retail and commercial customers generally in the Oakville/Mississauga area • Consistently held highest average-price-per-bottle-sold among winery’s representatives • Represent Stoney Ridge interests at Oakville Chamber of Commerce meetings and events • Lead wine tastings for groups up to 120 • Deliver orders to clients (retail and commercial)



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Sr Business Analyst (Contract)

  • Feb 2011 - Jun 2011

  • Part of major effort to streamline multi-platform business support structure down to 3 key applications for corporate and commercial lending risk management group • Interface with local developers to assist with technical specification and user acceptance testing • Interface with local as well as international users to gather and document requirements • Part of major effort to streamline multi-platform business support structure down to 3 key applications for corporate and commercial lending risk management group • Interface with local developers to assist with technical specification and user acceptance testing • Interface with local as well as international users to gather and document requirements



Ontario Universities' Application Centre

• Guelph, Ontario, Canada

• QA Coordinator

  • Oct 2009 - Feb 2011

  Broad QA responsibilities due to size of organization (50 empl); range from web and IBM mainframe test execution to full project QA management • Consulted, due to past experience, and provided QA on internal phone system replacement project • Made numerous internal presentations to educate staff in QA methodology and best practices • Provided ongoing mentoring and support for process improvement in all aspects of project management • Awarded early contract extension; given bonus pay due to demonstrated skills in testing French applications • Test lead for a major system upgrade where 2 new environments were added to the existing development and production platforms to allow for better implementation, change management, testing and defect management • Coordinated creation and/or consolidation of over 800 test cases to be executed by an internal team of 12 people (developers and users) over a 3 week period Show less



OUAC

• QA Coordinator

  • Oct 2009 - Feb 2011



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• QA Lead

  • Mar 2004 - Nov 2008

  Oversee all aspects of Quality Control during the project lifecycle; worked on multi-million dollar projects for both internal and external clients including a major bank.• Extensive experience with third-party vendor projects (with CGI, Accenture)• Improved standard corporate test case writing and tracking methodology/documents to increase accuracy/usability of test results and time to tally.• When extra user training was required on a platform developed in conjunction with 3rd party vendor, they quoted $115K to deliver 4 sessions in 3 Canadian cities. Volunteered to produce training material in French and English and deliver training with assistance of a colleague. Provided 6 sessions (4hrs each) to approximately 200 people across Canada for $45K including all travel expenses; Montréal session was in French for 125 attendees• Led a team of elite Bell network experts to conduct 3 weeks of intensive testing to compare 2 off-the-shelf network fault correlation tools in order to produce a recommendation as to which platform Bell should purchase to meet its future needs.• Managed all testing activities for a multi-million dollar project to provide a customized version of a network performance reporting tool for BMO that Bell had already heavily modified for its internal use in a previous project.• Managed all testing activities for a multi-million dollar project to perform a major customization of an off-the-shelf web-based network performance reporting tool for use by Bell technicians. Software development was contracted to Accenture who allocated an on-site team of approximately 25 staff for the duration of the project. Show less

• Business Analyst

  • Jul 2001 - Mar 2004

  Gather and document requirements from stakeholders for various in-house projects involving system enhancements or new designs. Translate these requirements into a technical specification document for the development team and test the solution before sign-off by the stakeholders.• On numerous occasions when there were technical or design challenges, offered innovative solutions that were adopted by developers and prevented major delays in projects.• Co-recipient of corporate award for best project of the year in 2003• Part of a team of 4 BA's on a large project to create an integrated object-oriented database to consolidate data contained in multiple smaller and much older legacy platforms. Software development was contracted to CGI who allocated an on-site team of approximately 10 staff for the duration of the project. Final database contained over 150 million records• Part of a team of 4 BA's collaborating on a multi-million dollar project to setup a near seamless data exchange between 2 very different internal Remedy-based trouble management applications supporting hundreds of Bell help-desk technicians in Toronto and Montréal. Software development was contracted to CGI who allocated an on-site team of approximately 20 staff for the duration of the project. Volunteered and collaborated with BA in Montréal to write training documents and deliver in both French and English to prepare technicians for new functionality. Was stationed in Montréal (due to being bilingual and also large number of staff on 2 floors) for 2 weeks immediately after cutover to be a first line of on-site support to help-desk staff and to help coordinate defect management with main project team in Toronto Show less



Avema Corporation

• Canada
• Telecommunications
• 1 - 100 Employee

• Sr Telecommunications Analyst

  • Sep 1999 - Jul 2001

  Audit telecommunications costs for various customers from a cross-section of Canadian industries and provide written reports in English and French on findings and solutions. Meet with customers to present reports and implement recommendations. Work with all major telecom providers in Canada and the U.S. Audit telecommunications costs for various customers from a cross-section of Canadian industries and provide written reports in English and French on findings and solutions. Meet with customers to present reports and implement recommendations. Work with all major telecom providers in Canada and the U.S.



Toronto Stock Exchange

• Canada
• Capital Markets
• 100 - 200 Employee

• Senior Network and Account Specialist

  • Sep 1996 - Jun 1999

  Build new business for the TSE/Megatrade Agency (Bell sharegroup for the financial sector). Work closely with Bell, AT&T, and Sprint account teams to add new customers to the sharegroup and increase business with existing members. • Part of a 6-person team which supported a large international telecom network for over 100 customers in the financial industry • Built a good working relationship with IT managers/staff of major brokerage firms and data vendors in Canada and the US to provide them with the best service in the industry on a network composed of 10,000 circuits domestically and 500 cross-border circuits to the US. • Participated in monthly status meetings with Bell Canada and some of the larger TSX customers/partners (Reuters, Dow Jones, Merrill Lynch, Midland Walwyn, BMO Nesbitt Burns) to ensure high level of customer satisfaction. Show less