Experience

Hydrastore Limited

• United Kingdom
• Machinery Manufacturing

• Engineering & Commercial Manager

  • Jun 2015 - Present



Sandvik Mining and Construction

• Germany
• Wholesale
• 1 - 100 Employee

• Service Manager

  • Mar 2012 - Dec 2014

  Manage a team of Engineers & office personnel giving service/tecnical support & commissioning of mobile crushing & screening equipment globally.Manage the teams Individual performance plan & set the individual KPI'sEnsure compliance of company safety policies .Duties include co-ordinating Commission and Support visits to customer sites globally installing & maintaining Mobile crushing & screening equipment.Deliver remote technical support to Customers & local technicians.Investigate and produce Service Bulletins to support the product.Provide wear and spare parts technical support to our after market team.Work with internal departments to develop aftermarket and service offerings to support the productMeet with Dealers/Distributors to discuss service/technical issues to improve product reliability & customer satisfaction. take financial responsibility for the Service departments budgets.

• Technical Service Support Manager

  • Aug 2009 - Dec 2012

  Supply Product Support for Sandvik Mobile Crushing & Screening Products globally.Assist with the development of customer service visits and programmes. Support the Service manager with the day to day running of the service team. Assist with the training needs of the global service team.Supply wear and spare parts support to our aftermarket teams. Assist with the development of global customer offerings.



Extec Screens & Crushers

• United Kingdom
• Construction

• Extec Screens & Crushers

  • Feb 2001 - Aug 2009

  2006-2009 (Based in Brisbane Australia)Take responsibility for all Extec Service activity in Australia Commissionining of new products on customer sites & delivering operator training.Undertake rebuild & repair of Extec products on customer sites.Visit site in Australia ,New Zealand , Tasmania & Papau New Ginuau Support customers with all Service & Technical related issues.Support customers with all application & productivity issues.Assist the sales teams in sales negotiations of Extec mobile Crushers and screens Support the Extec Distribution centre in Sydney with technical and sales support.Communicate reliability data back to the design department in the UK2001-2006 (Based in Swadlincote UK)Production line fabrication support , responsible for all fabrication related tasks & alterations of crusher production line machines.Sub assembly and build support,covered all sub assembly and build stations on the crusher production line ,assembling Engine , hydraulic , conveyor & mechanical assembliesR&D Engineer,Actively support design engineers in the development of Extec R&D projects.Lead the build of new projects.Participate in the testing of new projects in quarrying applications. Assisted in the develpment of the hugely successful C10+ , C12+ , IC13 , X44 products.