Experience

OneTouch Health

• Ireland
• Hospitals and Health Care
• 1 - 100 Employee

• Onboarding and Operations Specialist

  • Mar 2021 - Present

  - Training new customers on how to use software and get the full benefits of a care worker management system. - Supporting customers through the onboarding journey and responding to all enquiries. - Responding to tasks from current and prospective customers and assisting with all their queries. - Constantly looking at methods to improve the customer experience - Running testing on new technologies and advancements to ensure full quality in technology. - Assessing possible business risks and acting on them. - Communicating in a timely and structured manner. - Providing structured and relevant feedback and support to customers. - Ensure excellent and efficient customer service in all channels by following up on operational performance.



SiteMinder

• Australia
• Technology, Information and Internet
• 700 & Above Employee

• Customer Onboarding Analyst

  • Feb 2019 - Jun 2020

  As a I Customer Training & Onboarding Specialist my responsibilities include: - Setting up and configuring SiteMinder’s customers across the EMEA region with the SiteMinder products they have purchased. - Providing an ongoing technical and non-technical training. - Correctly implementing the software product. - Teaching the customer how to use it, ensuring the customer gets the full benefit of SiteMinder’s products. - Providing a high level of customer satisfaction. - Acting as a high quality service champion for all customers - Assuming ownership of customer problems and seek to identify, respond and resolve any issues before they become a conflict, ensuring a satisfactory solution for both SiteMinder and the customer. - Managing daily caseloads effectively, ensuring customers progress appropriately through the onboarding lifecycle in order to become a paying customer.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer service and accommodation service executive

  • May 2013 - Sep 2018

  - Receiving calls from customers who have made online reservations with us or wish to make online reservations with us. - Assisting them with any enquiries, desired changes to reservations or complaints they may have. - Responding to email enquiries from existing and prospective customers. - Working with business partners who advertise their properties online. - Assisting them with reservations that have been made for their properties as well as instructing them on using their online platform to set rates, develop their webpage or commercial advise to improve sales.



Scottish Widows

• United Kingdom
• Financial Services
• 700 & Above Employee

• Administrator/Call Handler

  • Feb 2010 - Apr 2013

  • Data input for clients details on our systems, mainly in regards to Direct Debit payments or refunds and setting up payments electronically. • Complaint resolution. • Making outbound calls to clients to confirm details or requests and resolve complaints. • Typing and issuing letters that relate to customer requests or enquiries. • Project management in regards to continuous improvement of customer service and business activity and then communicating this to the other teams within the company. • Training and assisting fellow colleagues in my fields of expertise. • Receiving inbound calls from Virgin Money clients (who we administered for) and advising them on their enquiries and/or creating the sufficient work on our systems to deal with their request.



Scottish Hydro Electric

• United Kingdom
• 1 - 100 Employee

• Door to door district sales manager

  • Jun 2009 - Jan 2010

  • Calling door to door to check and advise energy customers on their current tariffs. • Signing up applicable and willing customers to receive their energy supplies from the company. • Contacting our staff call centre to have these new customers electronically added to our system. • Reaching and exceeding sales targets. • Calling door to door to check and advise energy customers on their current tariffs. • Signing up applicable and willing customers to receive their energy supplies from the company. • Contacting our staff call centre to have these new customers electronically added to our system. • Reaching and exceeding sales targets.



Smyths Toys Superstores

• Ireland
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2008 - Feb 2009

  - Assisting customer with product enquiries and purchases in the busy Christmas period. - Full management of bikes and outdoor toys section. - Socking shelves and ensuring that the points of sale are fully in order and up to date. - Approaching customers to offer help and top class customer service - Assisting customer with product enquiries and purchases in the busy Christmas period. - Full management of bikes and outdoor toys section. - Socking shelves and ensuring that the points of sale are fully in order and up to date. - Approaching customers to offer help and top class customer service