Experience

AXENTA

• Czechia
• Information Technology & Services
• 1 - 100 Employee

• Cyber Security Analyst

  • Aug 2021 - Present

• Cyber Security Operator

  • Oct 2018 - Present



IBM Global Services

• District Brno-City, Czech Republic

• 2nd level TSM administrator

  • Mar 2012 - Oct 2018

  TSM (2nd level administrator) Backup and recovery TSM (Tivoli Storage Manager) administrator for Nordic customers, administration of data storage library in Nordic countries(SE, DK, FI), configuration of new backups per customer’s request, remotely solving issues with failed backups and problems on severs and libraries in IBM's and customer's datacenters. Updates/upgrrades for TSM servers. Working with IBM tools and cooperating with others supports team. Lead Backup and Recovery Analyst Other position in IBM between February 2014 - October 2016 Responsible person for Backup & Recovery documents for Nordic customers. Communication with managers and support teams during revalidation process and creating technical documentation for backup and recovery plans and list of supported servers for each customer, particular environments. Checks of backups on TSM servers and improvement of backup and recovery process. Resolving issues and performing changes per customers requests. Show less



Slovanet

• Slovakia
• Telecommunications
• 100 - 200 Employee

• Technical Support

  • Jul 2009 - Feb 2012

  Technical Support Operator Responsible for working with tickets in OTRS (Open-source Ticket Request System ), administration of users‘ accounts (internet, mail, VoIP, IPTv), implementing changes per customer requests, controlling of network access points, resolving basic and advanced connectivity issues, configuration of broadband devices and digital phones for customers, communication with customers via phone and email, cooperation with other departments Technical Support Operator Responsible for working with tickets in OTRS (Open-source Ticket Request System ), administration of users‘ accounts (internet, mail, VoIP, IPTv), implementing changes per customer requests, controlling of network access points, resolving basic and advanced connectivity issues, configuration of broadband devices and digital phones for customers, communication with customers via phone and email, cooperation with other departments