Experience

Shipmate
• Belgium
• Information Technology & Services
• 1 - 100 Employee
• Customer Success Executive

  • Sep 2021 - Present


Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Customer Solutions Consultant

  • Oct 2017 - Mar 2021

• Customer Solutions Analyst

  • Jul 2014 - Oct 2017



Parcelforce Worldwide

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• International Team Leader

  • Sep 2008 - Aug 2014

  Management of International Customer Service office, supporting EPG/EMS, GLS networks and freight. Management of International Customer Service office, supporting EPG/EMS, GLS networks and freight.



HRG

• United States
• Professional Services
• 1 - 100 Employee

• Assistant Operations Manager - UK Gov and MOD Contract

  • Sep 2007 - Sep 2008

  Management of a team of Duty Managers supporting teams providing hotel accommodation for UK Gov and MOD. Management of a team of Duty Managers supporting teams providing hotel accommodation for UK Gov and MOD.



Opodo

• Travel Arrangements

• Quality Assurance Manager

  • Jun 2006 - Aug 2007

  Implementation of Quality Assurance processes for customer service within Opodo call centre. Implementation of Quality Assurance processes for customer service within Opodo call centre.



TRX

• United Arab Emirates
• Manufacturing

• Quality Asurance Manager

  • Sep 2001 - May 2006

  Management of customer experience and quality standards within a call centre environment. Management of customer experience and quality standards within a call centre environment.



Thomas Cook Group

• United Kingdom
• 1 - 100 Employee

• Duty Manager

  • Jun 1989 - Sep 2001

  First management opportunities and career path opportunity. First management opportunities and career path opportunity.