Experience

uQualify

• Cyprus
• Financial Services
• 1 - 100 Employee

• Head Of Business Development

  • Mar 2021 - Present

  uQualify connects to a network of key decision makers at financial service providers globally, with deeper insight into their acceptable use policies, requirements and application processes were able to connect businesses to the right financial service provider quickly and efficientlyOur goal at clear is to empower commerce.#FinTech uQualify connects to a network of key decision makers at financial service providers globally, with deeper insight into their acceptable use policies, requirements and application processes were able to connect businesses to the right financial service provider quickly and efficientlyOur goal at clear is to empower commerce.#FinTech



Total Processing

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head of Sales Total Processing

  • 2018 - Mar 2021

  Providing payments consultancy to online merchants. Developing a full range of payment solutions for any merchant operating within most market spaces. I was providing merchants with our premium in house solutions yet also operating in parallel with third parties to supply our clients with the best complete solutions for all their payment needs. Providing payments consultancy to online merchants. Developing a full range of payment solutions for any merchant operating within most market spaces. I was providing merchants with our premium in house solutions yet also operating in parallel with third parties to supply our clients with the best complete solutions for all their payment needs.



Bankkrebate.com

• Operations Manager

  • Mar 2014 - Mar 2021

  Operations Manager overseeing the running of both the front end sales and administration departments along with helping with collections of client fee payments. Managing day-to-day activities, analysing statistics and reading and writing reports, Responsibilities include: - Planning and controlling change. - Managing quality assurance programmes. - Researching new technologies and alternative methods of efficiency. - Setting and reviewing budgets and managing cost. - Overseeing collections of client fees/payment processes- Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement



Churchwood Finance Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Collections Specialist

  • Feb 2006 - Mar 2014

  I was working for one of the UK leading debt management companies, I was responsible for 2,500 of the companies client ensuring monthly payment are kept to. Covering for the Credit Control manager with running reports for a team of 10 in his absence. Responsibilities include: - Managing a personal portfolio of client accounts - Collecting overdue payments via outbound/inbound telephone calls - Resolve customer queries regarding payment queries and arrears- Arranging payment plans for customers - Staff productivity reports on a daily basis



MOORCROFT DEBT RECOVERY LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Collections Manager

  • May 2001 - Jan 2006

  Responsible for 24 staff in busy section of Pre Court department and would have to cover for 24 staff in absence of supervisor. I provide support for customers at risk of financial difficulty and work with my team to collection outstanding debts for some of the UK blue chip companies. Responsibilities include: - Control of inbound and outbound calls for the call centre - Constant monitoring of staff inbound/outbound calls - Giving continuous training to staff - Supplying staff productivity reports on a daily basis - Dealing with collectors files and reports for clients - Helping with the recruitment of new staff- Disciplinary procedures for staff with supervisor - Appraisals on monthly basis with staff - KPI control