Technical Services Manager

• May 2022 - Present

Product Manager

• Jan 2019 - May 2022

Striving to stay ahead of the times by understanding customer needs, emerging technologies, and finding innovative solutions with a customer focus. Mentoring peers to propel them ahead, passing on knowledge gained through experience. Project management for launching new products. Maintaining and building relationships with internal and external suppliers. Applying Toyota Core Values to every duty.

Electric Product Planning Specialist

• Mar 2014 - Jan 2019

Serving Toyota dealers and customers as part of the product planning team and working with development teams to continuously improve Toyota product offerings.

Product Support Specialist

• Oct 2013 - Feb 2014

Providing support to internal and dealer staff regarding the Toyota material handling products. Support in providing specifications prior to the sale as well as helping to determine solutions for unique applications.

Warranty Analyst

• Aug 2010 - Oct 2013

Processing warranty claims recieved from Toyota lift truck dealers including review of replaced parts with engineering for verification of failures.

Field Technical Specialist

• Apr 2005 - Aug 2010

Providing technical support to Toyota lift truck dealers for repairing narrow aisle electric forklifts. Serving as a liason between the field and engineering for continuous improvement ideas. Writing technical publications for reference by Toyota technicians.

Field Service Technician

• Jun 2000 - Apr 2005

Serviced electric and internal combustion forklifts at customer locations. Serviced electric and internal combustion forklifts at customer locations.