Junior Managing Partner

• Jan 2023 - Present

My main role is to provide administrative and logistical support to the brokerage's operations team. This includes managing calendars, scheduling appointments, coordinating travel arrangements, and handling administrative tasks such as data entry and email management. I'm also responsible for managing customer inquiries and complaints, ensuring that customers receive timely and professional responses to their inquiries. Other tasks include tracking and monitoring shipments and ensuring that carriers meet the brokerage's high standards of safety, reliability, and professionalism. Show less

Process Executive

• Jan 2020 - Dec 2022

As part of YouTube's Twitter support team, my main responsibility is to provide timely and effective customer support to users who reach out to YouTube through the Twitter platform. This includes responding to user inquiries, troubleshooting technical issues, and providing guidance on how to use YouTube's platform and services. Being well-versed in YouTube's policies and procedures, as well as the latest updates and features of the platform. I am also proficient in social media management tools and able to quickly and accurately respond to user inquiries in a professional and empathetic Show less

Front Desk

• Feb 2019 - Jun 2019

Customer Service Representative

• Jan 2016 - Jun 2016

As an Email Representative for Animal Jam, my primary responsibility is to provide exceptional customer support to players who contact the company through email. I am responsible for responding to customer inquiries, addressing technical issues related to the game, and providing guidance and support to players on how to use the game and its features. In addition, one of my tasks include maintaining detailed and accurate records of customer interactions and resolutions in the company's database. I am also expected to proactively identify trends and issues affecting the Animal Jam community and bring them to the attention of the appropriate teams. Show less

Customer Service Representative

• Mar 2015 - Dec 2015

Worked as a CSR for Bell Mobility - Canada Worked as a CSR for Bell Mobility - Canada