Experience

Everwarm

• Construction
• 100 - 200 Employee

• Contract Coordinator

  • Jun 2018 - Present

  • Overseeing the Team Leaders and delegation of daily tasks• Daily reports to field based supervisors requesting updates on operations• Daily reports to department heads requesting updates on workflow and job statuses• Reporting on external inspections of Everwarm’s installations.• Management of complaints and remedial resolution• Monitoring and reporting on heating annual service visits.• Monitoring the contracts ongoing performance against KPI’s and SLA’s• Production of key reports for board level including SLA’s, KPI’s and Weekly Productivity including risks, status and business impact.• Calculating risks in the project and proactively managing the risks ensuring correct actions are taken.• Analyse project/contract data and interpret unusual patterns and possible causes• Attending key customer update meetings and events• Liaising with external contractors regarding ongoing monthly performance• Monthly forecasting• Overseeing the Management of Internal and External workforce• Updating and Management of internal systems and external customer portals• Management of installation paperwork for eco claims• Approval of purchase orders and stock management• Management of schedule delivery for externally sourced products• Extensive customer care and engagement• Coordination of other contracts out with the Primary Warmworks Contract including referral allocation through to completion including arranging surveys, costing of material and allocation of work. Show less

• Everwarm Team Leader

  • Aug 2015 - Jun 2018

  • Team Management and Delegation of tasks• Management of complaints and remedial resolution• Production of key reports for board level including SLA’s, KPI’s and Weekly Productivity• Diary Management of Internal and External workforce• Attending key customer update meetings• Liaising with external contractors regarding ongoing monthly performance• Updating and Management of internal systems and external customer portals• Approval of purchase orders and stock management• Management of schedule delivery for externally sourced products• Extensive customer care and engagement• Coordination of other contracts out with the Primary Warmworks Contract including referral allocation through to completion including arranging surveys, costing of material and allocation of work. Show less