MARTIN BASSI
Operations Coordinator at Vacations By Rail- Claim this Profile
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(386) 825-5501
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Credentials
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Four Simple Strategies to Boost Creativity and Productivity
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Administrative Professional Foundations
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Building Rapport with Customers
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Creating Positive Conversations with Challenging Customers
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Customer Service: Call Control Strategies
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Customer Service: Problem Solving and Troubleshooting
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Dealing with Difficult People in Your Office
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Design the Web: HTML Background Video
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Develop a High-Performance Mindset
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Embracing Times of Uncertainty
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Enhance Your Productivity with Effective Note-Taking
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Executive Presence on Video Conference Calls
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High Performance Habits (Blinkist Summary)
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How to Listen and How to Be Heard (getAbstract Summary)
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How to Manage Your Attention and Your Priorities
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How to Organize Your Time and Your Life
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How to Set Goals When Everything Feels Like a Priority
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Improving Your Listening Skills
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Jump-Start Your Twitch Channel
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Learn to Control Your Attention
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Learning from Failure
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Listening to Customers
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Managing Stress
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Managing Your Time
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Mastering Self-Leadership
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Mistakes You Should Avoid at Work
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One-Minute Habits for Success
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Proven Tips for Managing Your Time
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Providing Legendary Customer Service
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Ryan Holmes on Social Leadership
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Spotting Misinformation Online
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Tech Simplified: Everyday Tech Questions
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The Five Thieves of Happiness (getAbstract Summary)
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Turning Weaknesses into Strengths
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Video Strategies for High Engagement
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What to Do When There's Too Much to Do (getAbstract Summary)
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Developing Resourcefulness
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Jodi Glickman on Pitching Yourself
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Experience
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Vacations By Rail
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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Operations Coordinator
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Nov 2022 - Present
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Rail Europe
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France
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Leisure, Travel & Tourism
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100 - 200 Employee
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GROUP RAIL AGENT/RAIL ASSISTANCE DESK
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Jun 1999 - Apr 2020
After working as a Group Rail Agent where I was involved in all aspects of booking groups of people in rail travel I advanced to a senior Rail Assistance Desk position where I assisted in house travel consultants in their travel bookings, working in several back office programs from ticketing portals to company created databases, processing tour packages, and assisted the Documentation Department in assembling and sending out travel documents to clients. Recieved many Perfect Attendance Awards.
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Travel Agent
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Jun 1999 - Jun 1999
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Education
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TRITON COMMUNITY COLLEGE, RIVER GROVE IL
Travel CerTravel Certificate, Continuing Education, Tourism and Travel Services Management
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