Experience

Reliable

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technology Consultant

  • Jul 2020 - Sep 2020

  London, England Metropolitan Area Support services for Microsoft related technologies: Windows 2008/2012, O365, MS-SQL, SharePoint, Azure, Skype for Business/Microsoft Teams etc Check clients Veeam backup issues 2nd/3rd line support remotely and on-site Helpdesk and call management Dealing with client internal IT teams and stakeholders Managing resolution of 3rd Party support requests Project work New client onboarding Engaging with the internal 1st/2nd/3rd Line team to assist with customer fault/problem… Show more Support services for Microsoft related technologies: Windows 2008/2012, O365, MS-SQL, SharePoint, Azure, Skype for Business/Microsoft Teams etc Check clients Veeam backup issues 2nd/3rd line support remotely and on-site Helpdesk and call management Dealing with client internal IT teams and stakeholders Managing resolution of 3rd Party support requests Project work New client onboarding Engaging with the internal 1st/2nd/3rd Line team to assist with customer fault/problem resolution Transfer knowledge verbally and via documented knowledgebase articles Show less



Microserve

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Systems Administrator Tier 3

  • Apr 2019 - Nov 2019

  Vancouver, British Columbia, Canada Support services for Microsoft related technologies: Windows 2008/2012, O365, MS-SQL, SharePoint, Azure, Skype for Business etc. Helped implement Duo 2FA authentication software. IT Support relating to issues with the internal systems and network infrastructure. Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix. Technical experience with Windows Server including roles/features such as IIS, .NET, RDS, along with… Show more Support services for Microsoft related technologies: Windows 2008/2012, O365, MS-SQL, SharePoint, Azure, Skype for Business etc. Helped implement Duo 2FA authentication software. IT Support relating to issues with the internal systems and network infrastructure. Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix. Technical experience with Windows Server including roles/features such as IIS, .NET, RDS, along with Active Directory Escalated support and ongoing management of SAN storage technology such as 3PAR, Equallogic, Nutanix, VNXe Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Remote access solution support: VPN, Terminal Services. Act as escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets eg. RMM platform: N-Central. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Knowledge of CRM/ITSM tools (eg. ConnectWise, Remedy or Service Now) Document maintenance for all computer systems infrastructure. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Rebuilt and upgraded Solawinds N-Central database server. Be on-call rotation Show less



Technikel Solutions

• Canada
• Computer and Network Security
• 1 - 100 Employee

• System Administrator (Projects)

  • Nov 2018 - Jan 2019

  Vancouver, British Columbia, Canada I worked for Westcoast IT who are a Managed Service Provider while I was here I worked on internal projects which included building a Veeam Cloud Connect environment to manage various customers backup solutions. Recording data on client’s current backup solutions using ConnectWise Automate. Checking daily backups for Veeam and Datto and fixing problems. Working on tickets for escalated client server issues. Helped complete planned projects on customer sites. Created tickets using… Show more I worked for Westcoast IT who are a Managed Service Provider while I was here I worked on internal projects which included building a Veeam Cloud Connect environment to manage various customers backup solutions. Recording data on client’s current backup solutions using ConnectWise Automate. Checking daily backups for Veeam and Datto and fixing problems. Working on tickets for escalated client server issues. Helped complete planned projects on customer sites. Created tickets using ConnectWise Remote in to customer servers with Screen Connect to fix issues. Show less



Adam Continuity

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Recovery Specialist

  • Jul 2011 - Oct 2018

  Hemel Hempstead, United Kingdom Test and research new backup software and construct a method and solution, to recover contracted customer's critical data. Collaborated with IBM on disaster recovery tests run at centres at Warwick and Greenford. Set up server equipment for disaster recovery tests, including patching servers into switches and imaging servers (using Ghost/Acronis) and configuring various types of SAN's including Netapp FAS2040 and FAS2050 systems, Dot Hill 3004 series, IBM DS4500, Dell MD3820 EMC… Show more Test and research new backup software and construct a method and solution, to recover contracted customer's critical data. Collaborated with IBM on disaster recovery tests run at centres at Warwick and Greenford. Set up server equipment for disaster recovery tests, including patching servers into switches and imaging servers (using Ghost/Acronis) and configuring various types of SAN's including Netapp FAS2040 and FAS2050 systems, Dot Hill 3004 series, IBM DS4500, Dell MD3820 EMC CX300. Also I have worked with various HP and IBM tape libraries. Regually using different backup software including, Netbackup 7.6, Backup Exec 15, Netvault 10, Evault, Veeam 9.5, Arcserve 16.5, V Ranger. Using ghost software to image workstations Building virtual environments using VMWare 6.5 and HyperV. I also regually recover Windows systems including Windows 2003 / 2008R2 / 2012R2 /SQL 2008/ Exchange 2003 / 2007 / 2010 DAG Cluster. Assist the sales team in preparation of sales proposals Reporting any recommendations that can be made to client recovery processes Organising and performing disaster recovery tests, on Intel servers with windows operating systems Attending customer sites for call outs and performing disaster recovery Organise and perform pre-test conference calls and meetings Document rehearsal reports for disaster recovery tests Be part of an on-call rota for disaster recovery Testing of new and returned equipment Maintain equipment movements/changes within asset management tool Show less



Autodata

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• 3rd Line Suport Analyst

  • Mar 2011 - Jul 2011

  Maidenhead UK I worked at Autodata as a 3rd line support engineer but also took part in many 1st and 2nd line aspects of the job. This involved managing a ticket system answering technical support calls, fixing problems at users desks, building laptop/PC's from images, responsible for backup of critical servers and day to day windows active directory administration. Responsible for the daily and full backups of critical servers To provide technical support and consultancy either over the phone or… Show more I worked at Autodata as a 3rd line support engineer but also took part in many 1st and 2nd line aspects of the job. This involved managing a ticket system answering technical support calls, fixing problems at users desks, building laptop/PC's from images, responsible for backup of critical servers and day to day windows active directory administration. Responsible for the daily and full backups of critical servers To provide technical support and consultancy either over the phone or directly onsite with the client. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To consult on infrastructure problems and provide suitable solutions. To ensure that all systems from desktops, server, and networks are working to their full capacity. To provide support to 2nd line engineers, and training where necessary. To take ownership and responsibility for solving complex issues and managing the technical relationship with clients. To manage active directory (add users change permissions) To be part of an on call rota Install and configure new servers both physical and virtual Show less



Phoenix IT Group (now part of Daisy Group)

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Systems Recovery Specialist

  • Aug 2004 - Mar 2011

  London, Old street, EC1 I joined Phoenix IT as a trainee I.T Disaster Recovery Engineer and after 2 years was promoted to the full role. My main duties are: To fault find HP Intel servers and tape drives Arrange for faulty hardware to be fixed or replaced under warranty Set up server equipment for disaster recovery tests, including patching servers into switches and imaging servers and configuring Using ghost software to image workstations Re patched desktop recovery… Show more I joined Phoenix IT as a trainee I.T Disaster Recovery Engineer and after 2 years was promoted to the full role. My main duties are: To fault find HP Intel servers and tape drives Arrange for faulty hardware to be fixed or replaced under warranty Set up server equipment for disaster recovery tests, including patching servers into switches and imaging servers and configuring Using ghost software to image workstations Re patched desktop recovery rooms Update Ghost server and enable new spec workstations to be imaged Setup printers in a network environment Deploy anti-virus fixes on PC workstations Organising and performing disaster recovery tests, on Intel servers with windows operating systems Attending customer sites for call outs and performing disaster recovery Attending pre disaster recovery test meetings with customers Trouble shooting error codes and problems on disaster recovery tests, and researching problems on the internet Document event log for disaster recovery tests Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Mailroom assistant

  • Apr 2000 - Aug 2004

  I worked in the mailroom at T-Mobile and helped to distribute and manage the mail and help run the mail office.



Powermark plc

• Warehouse Operative

  • Nov 1993 - Mar 2000

  My main duties included helping to pack and despatch goods, checking P.C stock whether going in or going out, ordering materials from our suppliers, in charge of warehouse administration, and checking and updating of the company's sage database. In December 1997 I was voted Employee of the Quarter by my work colleagues'.

• Customer service assistant

  • Nov 1992 - Nov 1993

  Main duties included dealing with customer enquiries on the phone, daily administration of customer services and sending faxes. I was given sole responsibility for organising return of faulty/unwanted goods to our suppliers for credit or replacement.