Martin Albrecht
Customer Success Manager at Apaleo- Claim this Profile
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Deutsch Native or bilingual proficiency
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Englisch Full professional proficiency
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Französisch Limited working proficiency
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Niederländisch Limited working proficiency
Topline Score
Bio
Roselyn Pase
From pre-opening to an established hotel, Martin was such a joy to work with. Martin reported directly to me, during his time at Hyatt Regency Amsterdam he earned two promotions as he always showed he was very eager learn and grow. I have gotten to know Martin as passionate, hardworking and dedicated hospitality professional; Martin developed himself as an assistant manager but also as a very respected leader, where his motivational leadership and exemplary customer service skills made him a great asset to the team. It was a real pleasure to be working with Martin, and he will always have my top recommendation.
Ronan Thebaud
I worked with Martin during a year. Martin was a great manager. He was always here to help us or to listen our needs. I learned a lot of differents things with Martin especially about management or guest service. I hope we will work again together.
Roselyn Pase
From pre-opening to an established hotel, Martin was such a joy to work with. Martin reported directly to me, during his time at Hyatt Regency Amsterdam he earned two promotions as he always showed he was very eager learn and grow. I have gotten to know Martin as passionate, hardworking and dedicated hospitality professional; Martin developed himself as an assistant manager but also as a very respected leader, where his motivational leadership and exemplary customer service skills made him a great asset to the team. It was a real pleasure to be working with Martin, and he will always have my top recommendation.
Ronan Thebaud
I worked with Martin during a year. Martin was a great manager. He was always here to help us or to listen our needs. I learned a lot of differents things with Martin especially about management or guest service. I hope we will work again together.
Roselyn Pase
From pre-opening to an established hotel, Martin was such a joy to work with. Martin reported directly to me, during his time at Hyatt Regency Amsterdam he earned two promotions as he always showed he was very eager learn and grow. I have gotten to know Martin as passionate, hardworking and dedicated hospitality professional; Martin developed himself as an assistant manager but also as a very respected leader, where his motivational leadership and exemplary customer service skills made him a great asset to the team. It was a real pleasure to be working with Martin, and he will always have my top recommendation.
Ronan Thebaud
I worked with Martin during a year. Martin was a great manager. He was always here to help us or to listen our needs. I learned a lot of differents things with Martin especially about management or guest service. I hope we will work again together.
Roselyn Pase
From pre-opening to an established hotel, Martin was such a joy to work with. Martin reported directly to me, during his time at Hyatt Regency Amsterdam he earned two promotions as he always showed he was very eager learn and grow. I have gotten to know Martin as passionate, hardworking and dedicated hospitality professional; Martin developed himself as an assistant manager but also as a very respected leader, where his motivational leadership and exemplary customer service skills made him a great asset to the team. It was a real pleasure to be working with Martin, and he will always have my top recommendation.
Ronan Thebaud
I worked with Martin during a year. Martin was a great manager. He was always here to help us or to listen our needs. I learned a lot of differents things with Martin especially about management or guest service. I hope we will work again together.
Credentials
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Coaching Skills for Leaders and Managers
LinkedInJul, 2020- Nov, 2024 -
Coaching and Developing Employees
LinkedInJul, 2020- Nov, 2024 -
Emerging Leader Foundations
LinkedInJul, 2020- Nov, 2024 -
Sales Management Foundations
LinkedInJul, 2020- Nov, 2024 -
Transitioning to Management for Salespeople
LinkedInJul, 2020- Nov, 2024 -
Finance for Non-Financial Managers
LinkedInMay, 2020- Nov, 2024 -
Giving and Receiving Feedback
LinkedInMay, 2020- Nov, 2024 -
Hospitality & Tourism Management
Florida Atlantic UniversityMay, 2020- Nov, 2024 -
Managing Teams
LinkedInMay, 2020- Nov, 2024 -
Hospitality Manager: Leadership
AHLEI - American Hotel & Lodging Educational InstituteApr, 2020- Nov, 2024 -
Communication within Teams
LinkedInJun, 2019- Nov, 2024
Experience
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Apaleo
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Germany
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Apr 2023 - Present
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Hyatt Regency Amsterdam
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Netherlands
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Jan 2022 - Mar 2023
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Apaleo
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Germany
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Oct 2020 - Dec 2021
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Hôtel du Louvre
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France
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Oct 2019 - Sep 2020
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Hyatt Regency Amsterdam
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Netherlands
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Jan 2019 - Sep 2019
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Front Office Team Leader
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Sep 2017 - Jan 2019
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Guest Service Officer
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Mar 2017 - Aug 2017
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Hyatt Regency London – The Churchill
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United Kingdom
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Jan 2019 - Feb 2019
Task Force/Cross Exposure Task Force/Cross Exposure
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LN Garden Hotel Guangzhou
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China
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Hospitality
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1 - 100 Employee
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Guest Relationship Executive
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Aug 2015 - Feb 2017
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Management Trainee Guest Services
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Aug 2014 - Jul 2015
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LN Hotel Five
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China
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Hospitality
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1 - 100 Employee
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Sales & Experience Manager (Task Force)
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Dec 2015 - Jul 2016
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Atrium Hotel Mainz
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Germany
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Hospitality
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1 - 100 Employee
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Hotelkaufmann/ Hotel Management Training
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May 2011 - May 2014
Apprenticeship Apprenticeship
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Education
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2012 - 2014
School of Vocational Education Boppard
Hotelkaufmann, Hotel Management
Community
