Experience

Bulletproof, a GLI Company

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• Vice President Managed Services

  • May 2023 - Present



BioScript Solutions

• Canada
• Hospitals and Health Care
• 400 - 500 Employee

• Manager of IT Operations

  • Feb 2019 - May 2023

  During this tenure, I re-engineered existing processes for customers in IT within the organization. I shifted local networks toa Global Microsoft Active Directory platform to meet set objectives. Ihomogenized and centralized services and products for scalability. Istreamlined the workflow of the global organization by developing a servicecatalog.• Adopted an ITIL 4.0 framework for the seamless flow of IToperations.• Created KPIs and SLAs for our four business divisions to attain collectivetargets.• Led successful efforts and introduced VPN to the entire organization inorder to improve security posture. Show less

• Senior IT Project Manager

  • May 2017 - May 2023

  - Rolled out the entire Organization from Google GSuite to Microsoft O365 Tenant.- Rolled out and centralized our Global Cold Chain Solution for three Divisions.

• Director of IT Operations

  • Feb 2020 - Mar 2023



Wilson Legal Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Implementation Consultant

  • Jul 2016 - Jun 2017

  During this role, I coordinated with CFO and billing managers; crafted client-focused strategies to meet client expectations to ensure the continuation and enhancement of services. I directed activities related to project and client relationship management for cloud base SaaS legal financial solution ERP systems. • Translated customers' needs and requirements into actionable solutions to attain maximum satisfaction rate. • Migrated legal, and financial accounting systems into a new software solution to create new KPI dashboard. • Revamped data processes by facilitating legal financial systems and providing project-related insight to other team members in order to ensure the accuracy of all converted data. Show less



TRC Hydraulics Inc

• 855 Champlain Street, Dieppe, NB

• Information System Manager

  • Jan 2012 - Jun 2016

  During this position, I tracked the productivity/performance levels of IT employees as well as conducted performance reviews. I identified new business technologies and IT software to strengthen the organization's computer systems and infrastructure. I developed and recommended manufacturing ERP solutions by developing RFI and RFP processes for senior leadership. I created financial and operational Crystal Reports from the ERP system. • Engineered standard hardware, software, and business processes for digital and business transformation. • Led migration of network infrastructure across four locations from a frame-relay to a 100MB VPN private network. • Developed Visual Q dashboards for operational managers to improve fixed costs and workflow management. Show less



HealthConnect

• IT Supervisor

  • Feb 2010 - Jan 2012



BelTek

• Business Manager

  • Jan 2006 - Jan 2009



Whitehill Technolgies

• Client Relationship Manager

  • 2001 - Jul 2006



Computerworld

• Sales

  • 1990 - 2000