Experience

TechHive

• Lithuania
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Client Success

  • Apr 2019 - Present

  • Hiring Customer Success Managers and onboarding to join the team • Line managing the team, creating a strong team culture, conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner• Optimising, managing and overseeing all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness• Defining (and continuously refining) customer success best practices and process across our teams worldwide• Alongside these duties I’m taking on the role of Customer Success Manager for our larger clients.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Account Manager

  • Sep 2015 - Jan 2019

  • Develop and drive clear strategy to grow revenue and sales in the Travel, Transport, and Logistics industries;• Ensure delivery excellence and senior client relationship building across selected accounts;• Work with the overall Consumer and Travel Industry Leader to develop cross-industry opportunities, with a primary objective on increasing market share in the digital space;• Develop and lead complex industry transactional sales opportunities with an annual sales target;• Bring deep industry insights used to increase market share and eminence;• Driving new opportunities and increasing IBM portfolio of services across accounts with a focus on deploying new technologies to adv.



Swisscom

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Mar 2012 - Aug 2015

  - Communication at all levels in-house;- Consultative sales and support at strategic level;- Promotion of innovative solutions with added value. - Communication at all levels in-house;- Consultative sales and support at strategic level;- Promotion of innovative solutions with added value.