Hotel Manager (Pre-Opening)

• Nov 2022 - Present

Pre-Opening Hotel Manager (in-charge - reporting directly to owners) of the luxury 5-star Côte d’Azur Hotel consisting of 940 rooms and part of the Heart of Europe project in the Dubai World Islands. Côte d'Azur is an upscale island resort comprising 4 exceptional prime hotels inspired by a journey along the French Riviera: Monaco, Nice, Cannes and St. Tropez. All suites have balconies with stunning views of the sea, the 800m long beach and the largest and most sustainable pool in the Middle East.

Hotel Manager

• Jun 2021 - Nov 2022

Newly rebranded Crowne Plaza Dubai Jumeirah with 252 rooms & suites, Cuisines All Day Dining, Pan-Asian restaurant Ginger, The Docks Gastropub, Pool Deck, Outdoor Catering, Banqueting, Plaza Cafe, Spa and Health ClubIn charge of all aspects of the hotel, fully responsible for P&L results, and reporting directly to Group Director of Operations. - Repositioned the property from 4-star Ramada Jumeirah to 5-star Crowne Plaza Jumeirah- Launched Plaza Cafe in the lobby as upscale grab & go coffee shop and lobby lounge- Created an outdoor extension for The Docks Gastropub to increase capacity by 60 seats to a total of 120 seats.- Launched the conversion of a meeting room to a Brick Wall Sports Bar in sister hotel Holiday Inn Express Jumeirah with a budgeted annual revenue of AED 1M.- Achieved positive owners return despite ongoing COVID situation and reduced inventory from renovation- Increased ADR by AED 60 YoY by implementing new revenue strategies, repositioning the hotel and attracting different markets- Driving IHG HeartBeat and coaching Hotel Experience Champions to achieve the targets for guest satisfaction, brand standards and loyalty.- Ranked #1 out of 6 in RGI rank change for 8 consecutive months

Executive Assistant Manager i/c F&B

• Oct 2020 - Jun 2021

Director Of Operations

• Oct 2019 - Oct 2020

Flagship hotel of Onyx Hospitality with 569 rooms & suites, Amaya All Day Dining, Cascade Lobby Restaurant & Bar, Executive Lounge, Outdoor Catering and 23 meeting rooms including ballroom with capacity of 600 guests.In charge of entire hotel operations, as well as all functions of the hotel in GM absence.- Successfully organized iconic events such as annual St. Patrick's Ball, St. Andrew's Ball, Melbourne Cup and New Zealand Ball, each with >500 attendees.- Relaunched theme nights in Amaya Restaurants as well as Sunday Brunch, resulting in 40% increase in covers and 20% average check growth- Drove guest satisfaction and coached team members to achieve targets, which resulted in record high scores in ReviewPro and leading the compset for 6 consecutive months with GSI of >105- Ensured all operational departments were in line with Brand & Safety standards, resulting in highest audit scores of the group for 2 consecutive years. - Exceeded budgeted GOP in 2020 by implementing revenue driving strategies and an extensive expense management plan- Leading the major renovation since February 2021 of USD $45M spanning 250 rooms, all public areas, meeting rooms and MEP infrastructure.

Operations Manager

• Oct 2018 - Oct 2019

Assistant Operations Manager

• Feb 2018 - Oct 2018

Assistant Manager, Operations at Amari Koh Samui (5* | 197 keys)

Operations Management Trainee

• Oct 2017 - Feb 2018

Management Traineeship in Operations at the 5-star Amari Koh Samui (197 keys) and 4-star OZO Chaweng Samui (208 keys).

Resident Manager

• Jan 2020 - Mar 2020

Luxurious 5-star property located in Embassy District of Bangkok with 145 rooms & suites, 50 privately owned condominiums, 6 function rooms and signature restaurant Café Claire. - Appointed as Acting General Manager to restructure the property as 3 months Task Force after previous GM resigned. - Revamped Café Claire dining experience to increase volume and profitability by downsizing the menu tailored to the market mix, launching effective social media campaigns to attract locals and relaunching the famous Ferris Wheel Afternoon Tea which resulted in a 28% higher revenue after 1 month and exceeded F&B Budget despite low occupancy due to the Covid-19 outbreak. - Successfully implemented Cost Recovery Plan to prepare the property for the Covid-19 crisis and restructured manning plan to reduce costs. - Shifted the market mix to increase Long Stay segment in response to Covid-19 outbreak to secure long-term profits by offering aggressive monthly rates and value-added packages.

Food & Beverage Supervisor

• May 2016 - Sep 2017

Part-time F&B employee during my studies. Part-time F&B employee during my studies.

Associate

• Jan 2008 - Aug 2015

Order pick and pack, answer phone calls and e-mails from customers, work in purchasing department, work in financial department, fill in tax forms, make financial analysis, manage Google Adwords and Google Analytics, visit customers and businesses, work at warehouse. Order pick and pack, answer phone calls and e-mails from customers, work in purchasing department, work in financial department, fill in tax forms, make financial analysis, manage Google Adwords and Google Analytics, visit customers and businesses, work at warehouse.