Experience

Staan

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Contract Manager

  • Jan 2021 - Present

  Staan is a smart, involved, and somewhat headstrong partner for interim finance & recruitment. To aim for the best fit is our explicit mission. Great people build successful companies. And putting the right person in the right place is our contribution to our clients’ success. Working with Staan means working with people who understand finance and who care about people, organizations and the relationship between them. This combination is the backbone of our promise 'We deliver great people'. Show less



Micro Focus

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Bid Manager

  • Sep 2017 - Jan 2020

  As Bid manager I am responsible for the planning and managing of proposals, tenders and projects for different business units: IT Operations Management, Application Delivery Management, Security & Information Governance, Big Data Platform. It can vary from a simple price proposal to a cross BU multi country bid. What are my key roles and responsibilities: - Manage / oversee total bid process; - Organize and facilitate kick-off meetings; - Assemble the bid team (short and long term) and assign roles / contribution; - Monitor on-going bid status (meeting timelines / deadlines); - Ensure regular, clear communication to internal stakeholders on the bid status; - Facilitate progress meetings, F2F or conference calls; - Initiate and manage internal approval processes (legal, finance, delivery, solution); - Escalate issues if necessary; - Proposal content management: Provide draft template, assign writers, quality reviews (overall consistency), external reviews and final sign-off. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bid Manager

  • Jan 2013 - Aug 2017

  As Bid manager I am responsible for the planning and managing of proposals, tenders and projects for different business units within HPE: Servers, Storage, Software, Networking, Consulting and Support. It can vary from a simple price proposal (starting from 300k euro) to a cross BU multi country bid of 10M+ euro. What are my key roles and responsibilities:- Manage / oversee total bid process;- Organize and facilitate kick-off meetings;- Assemble the bid team (short and long term) and assign roles / contribution;- Monitor on-going bid status (meeting timelines / deadlines);- Ensure regular, clear communication to internal stakeholders on the bid status; - Facilitate progress meetings, F2F or conference calls;- Initiate and manage internal approval processes (legal, finance, delivery, solution);- Escalate issues if necessary;- Proposal content management: Provide draft template, assign writers, quality reviews (overall consistency), external reviews and final sign-off;Note: content management can be delegated if needed to a 'document manager' (separate team in Barcelona). The bid manager remains overall responsible! Show less

• Account Operations Manager

  • Jan 2011 - Dec 2012

  The Account Operations Manager (AOM) is responsible for all the operational business within HP on all business units. The AOM is therefore assigned to focus accounts to make sure that these accounts get the full attention on their operational business. Focus accounts are selected by HP stakeholders and other criteria’s such as; structural issues, top corporate account, financial reason etc. The main tasks of an AOM are:• Owning the operational relationship with the customer/partner and develops & grows it into excellent customer satisfaction and loyalty• Keep focus on all key performance indicators and the customer/partner experience• Manage a virtual project team including all involved business units and across regions• Liaison with the capabilities teams, sales and internal functions. (sales support, order desk, supply chain and execution team, logistic coordinators etc.)The AOM acts as a single point of contact on escalations for all operational related issues. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Services Project Manager

  • Mar 2008 - Dec 2010

  As Services Project Manager, I was responsible for the correct operational setup of additional services to be offered with the appropriate hardware (mainly laptops and monitors). These services were also known as ‘CIS’ (Custom Integration Services) and ‘VDPS’ (Volume Direct Prime Services) with the goal to add value and margin to HP quotations. Being the SME, my other responsibilities were:• Educate and support the account managers in selling the services• Maintain healthy profit margins• Negotiate best pricing (cost price) with third party service providers Show less

• Customer Service Representative (CSR) Key-user

  • Apr 2007 - Feb 2008

  As Key-user for the entire CSR community in Benelux, Nordics, Switzerland and Austria I was their first point of contact regarding operational issues. Further responsibilities included:• Monitoring and improving order management processes• Random checks at CSR’s regarding the correct compliance of order acceptance rules• Point of contact for internal audits• Overall training of CSR’s on new processes / systems• Training on the job of new CSR’s and leading onboarding trainings abroad (Geneva) Show less

• Customer Service Representative

  • May 1998 - Mar 2007

  In this position I was assigned a customer segment (financials). Other customers were KLM and Heineken. For these customers I placed and managed all incoming orders in HP’s order management system (WWOMS, later SAP). I was involved with the implementation of the SAP R/3 system, being the SME on order entry. As another task was credit collection, I was end-to-end responsible from Order-to-Cash. Very intensive and pro-active customer contact, both written as verbal!