Experience

Vereco Healthcare Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Account Management, East Coast

  • Jan 2023 - Present

  Director of Account Management driven by exceeding client expectations, customer satisfaction, retention, and revenue growth. Excellent at client relationship building leading to long-term partnerships, account renewals and service scope expansion. Focused on developing strategies to grow client base while securing repeat business. Extensive Service Delivery experience to compliment account management resulting in high client satisfaction and retention.

• Regional Service Director, Northeast

  • Mar 2019 - Apr 2023

  Responsible for providing strategic account management for Managed Print Services programs at multiple healthcare facilities. Continually drive efficiencies for the client and profitability for Vereco Inc. while fostering internal and external relationships to ensure that service delivery exceedsexpectations, and provide leadership to resident teams by promoting best practices that uphold Vereco mission and values. Financial oversight and management of accounts including P&L, cost and payroll while focusing on meeting or exceeding account margin targets. Show less



CynergisTek (now part of Clearwater)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Regional Director Of Operations

  • Jan 2017 - Mar 2019

  Responsible for providing strategic account management for Managed Print Services programs at multiple healthcare facilities. Continually drive efficiencies for the client and profitability for Cynergistek (formerly Auxilio) while fostering internal and external relationships to ensure that service delivery exceeds expectations, and provide leadership to resident teams by promoting best practices that uphold CTEK/ Auxilio mission and values. Accomplishments: Margin management - exceeded margin targets consistently by an average of 20% for North East accounts. Show less



Auxilio

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Director of Operations, Northeast

  • Mar 2014 - Jan 2017

  Responsible for providing strategic account management for the Managed Print Services program at multiple healthcare facilities. Continually drive efficiencies for the client and profitability for Auxilio while fostering internal and external relationships to ensure that service delivery exceeds expectations, and provide leadership to resident teams by promoting best practices that uphold Auxilio mission and values. Financial oversight and management of accounts including P&L, cost and payroll while focusing on meeting or exceeding account margin targets. Show less

• System Director

  • Mar 2010 - Feb 2014

  Provided strategic direction, account management while delivering Auxilio's Managed Print Services program for Barnabas Health. Aligned client SLA targets and initiatives with Auxilio goals.Managed and led six Resident Teams in service excellence and execution while helping deliver project management support for critical IT implementation projects. Instilled accountability and focus to resident teams to help manage and improve service, operational and financial efficiencies. Results driven, helped CIS transformation throughout healthcare system. Show less

• Resident Manager

  • Mar 2006 - Mar 2010

  Responsible for developing campaigns, initiatives and programs that include tactical as well as strategic outcomes and results while delivering Managed Print Services program at Community Medical Center. Worked closely with Customer Service Representatives, Technical Service Representatives, outside vendors, and the extended support team to ensure that service delivery exceeds expectations and to develop new and emerging business solutions for the client. Worked directly with client's IT&S department on projects to ensure HIPPA compliance, print efficiencies and EMR implementation. Proven results driving down cost to client while driving company margins. Show less



The Economist

• United Kingdom
• Newspaper Publishing
• 700 & Above Employee

• Customer Service and Fulfillment Manager

  • 1999 - 2004

  Responsible for establishing and maintaining the highest standards for ongoing operations for magazine circulation fulfillment activities. Recommended and implemented improvements in processes and setup to enhance overall customer satisfaction. Developed annual budget for fulfillment expenses; tracks expenses, codes monthly invoices and recommends cost savings measures for on-going operations. Provided monthly management reports regarding Fulfillment and Customer Call Center vendor’s overall performance. Managed two customer service and fulfillment representatives.. Show less