Independent Consultant

• 2015 - Present

Perform weekly bank, retail, and restaurant customer service audits for clients based on specific criteria. Make pre- and post-observations of assigned locations utilizing several methods including: photos, surveys, and reports. Maintain confidentiality and professionalism at all times. Perform weekly bank, retail, and restaurant customer service audits for clients based on specific criteria. Make pre- and post-observations of assigned locations utilizing several methods including: photos, surveys, and reports. Maintain confidentiality and professionalism at all times.

Payroll Assistant

• 2015 - 2015

Process weekly, bi-weekly, and monthly payrolls for approximately 65 S-Corporations including making federal and state tax payments. Process 150+ direct deposit transactions per week utilizing ACH Processing software. Assist with monthly bank reconciliations. Data enter and update new hire paperwork as needed. Enter MA Web file for new hires. Perform other administrative tasks as needed. Process weekly, bi-weekly, and monthly payrolls for approximately 65 S-Corporations including making federal and state tax payments. Process 150+ direct deposit transactions per week utilizing ACH Processing software. Assist with monthly bank reconciliations. Data enter and update new hire paperwork as needed. Enter MA Web file for new hires. Perform other administrative tasks as needed.

Home Health Aide

• 2013 - 2015

Assist clients with activities of daily living Provide feeding and mobility support Offer behavioral and emotional support for clients with dementia and Alzheimer’s and their family Assist clients with activities of daily living Provide feeding and mobility support Offer behavioral and emotional support for clients with dementia and Alzheimer’s and their family

Personal Care Assistant

• 2012 - 2014

Operations Manager, Corporate & Community Ed

• 2002 - 2012

 Utilized MS Access and Excel to develop queries and reports to analyze course trends, revenue, expenses, and other information as requested by department dean and program specialists. Streamlined processes, such as scheduling of rooms and course cancellations, to be more efficient and increase productivity. Used ODBC drivers to access up-to-date information, eliminating the need for IS to print static reports and allowing the ability to monitor course cancellations more in a more timely manner. Collaborated with program specialists to collect course information to be entered into SCT Banner for online schedule and for developing non-credit catalog and Kids to College brochure, issued three times per year. Managed all facility operations – including maintenance of office equipment, room set-ups, purchasing of supplies, and general repairs. Administered all instructor payrolls – input salary amounts and changes, maintained contracts, and verified total payrolls with HR/Payroll Office.

Clerk IV, Payroll Assistant

• Jan 1999 - Jun 2002

Implemented new payroll system, HR/CMSStreamlined part-time payroll from a paper and pencil system to an Access database to track employees time.Processed weekly payroll for part-time employees.

Certified Nurse Aide

• 1998 - 2009

Private care CNA Private care CNA

Human Resource Specialist

• 1994 - 1996

 Converted paper system on worker’s comp claims to Paradox database which allowed for complex queries and simplified data entry.  Designed and created an employee handbook utilizing Quark Express. Designed the original layout, took photographs around campus and converted to digital format, typed and edited entire handbook text, and supervised the printing and distribution process.  Created several office training forms for MS Word and MS Excel. Acted as key computer trainer in the office on several applications, increasing the productivity of those employees.