Instructor

• Sep 2021 - Present

Provided online instruction to learners in the Human Resources including Organizational Effectiveness, Human Resources Management and Human Resource Management Analysis. Provided online instruction to learners in the Human Resources including Organizational Effectiveness, Human Resources Management and Human Resource Management Analysis.

Board Member

• Jun 2021 - Present

Manager, Employment & Income Support

• Jun 2021 - Present

Supervisor, Integrated Services, Employment

• Jun 2020 - Jun 2021

In my current role, I oversee the employment program at the Region of Waterloo. In this position I support 23 staff in 3 roles to deliver timely and effective employment supports to job seekers and employers. This creative group of individuals work daily to improve accessibility and the impacts of their services. My job is to help them engage stakeholders from across the department to integrate services and remove barriers, I facilitate the development of systems that improve access for clients and workflow for staff.

Supervisor, Quality Assurance and Integration

• Mar 2020 - Jun 2020

Due to a vacancy I was tapped to fill in a temporary position supporting the learning specialists, appeals officer and user support staff. Together we worked to expand the scope of this service area to support all divisions in the Community Services Department. This included offering training support to new and existing staff in Housing, Children's and Employment and Income Supports. This service area provided essential training and communication related to changes in policy and legislation providing integrity to the essential services of the department. My role was to engage with stakeholders and work with all levels of staff in the organization to determine and prioritize needs and to allocate resources to meet these needs.

Supervisor, Integrated Services

• Nov 2019 - Mar 2020

In this role I was lucky enough support a new team at the launch of the integrated services in the Community Services Department. This team included representation from Ontario Works Caseworkers, Housing Access Coordinators, Employment Services and Child Care Subsidy Worker as well as administrative support staff. Together we worked to find opportunities for service coordination, solving problems and removing barriers for clients accessing services. I focused on building a supportive team through a time of significant change.

Child Care Subsidy Supervisor

• Apr 2019 - Nov 2019

I support a team of amazing caseworkers and clerical staff to do the essential work of administering child care subsidy. Through their work, families are able to access high quality child care and at a subsidize rate. In my role I look for ways to support individuals to to do this work through responsive policy. Through regular coaching I seek to understand the needs of the team and work to meet these needs both for the the group and on an individual level.

Supervisor Quality Assurance

• Aug 2017 - Apr 2019

I support the staff working in Policy, Training, Users Support and Appeals. The services that our unit offers facilitates the work of the Employment and Income Support division. Our goal is to provide the staff with the knowledge, tools and training to meet the needs of citizens of the Region of Waterloo who are looking for work, accessing emergency funds, or applying for Ontario Works benefits. We interpret legislation, draft policy, communicate change, and train new and existing staff in technology, policy and legislation.

Training Facilitator, Region of Waterloo

• 2010 - Aug 2017

I train and coach new and existing staff on the technology and legislation associated with the administration of Ontario Works benefits in the Region of Waterloo. I am lucky to have the opportunity to recommend and consult on the policies that shape how we deliver service.

Intake Coordinator & Caseworker I, Employment & Income Support

• 2010 - 2012

In this role, I helped those in need to understand the complex process of applying for Social Assistance. I worked to ensure they received the full benefits that they were eligible for, and to access programs and services that would support them towards self sufficiency.

Program Coordinator

• 2006 - 2010

I provided leadership to an amazing and diverse team of Career Information Specialists (CIS) and a Project Assistant; serving job seekers in the Halton Region.

Career Information Specialist

• 2005 - 2006

Employment Advisor

• 2004 - 2005