Martha Uchemefuna

Customer Support Specialist at Parkway
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Contact Information
us****@****om
(386) 825-5501
Location
Abuja, Federal Capital Territory, Nigeria, NG

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Bio

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Credentials

  • The Bits and Bytes of Computer Networking
    Coursera
    Mar, 2023
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Jan, 2023
    - Nov, 2024
  • Branding and Customer Experience(In View)
    Coursera

Experience

  • Parkway
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jul 2021 - Present

      - Answered Customers Product and service questions and offered information on related products. - Achieved high call quality scores each week. - Recognized as a top call centre agent with above average satisfaction rates on monthly customer service surveys. - Resolved a 95% of all allocated complaint via calls and emails within a 7-day timeline. - Answered Customers Product and service questions and offered information on related products. - Achieved high call quality scores each week. - Recognized as a top call centre agent with above average satisfaction rates on monthly customer service surveys. - Resolved a 95% of all allocated complaint via calls and emails within a 7-day timeline.

  • Outsource Global
    • Nigeria
    • Outsourcing and Offshoring Consulting
    • 300 - 400 Employee
    • Customer Service Support Specialist
      • Nov 2020 - Present

  • Federal Ministry Of Aviation
    • Abuja, Federal Capital Territory, Nigeria
    • Client Service Officer (INTERN)-NYSC
      • Nov 2019 - Oct 2020

  • Bexlab Medical Service
    • Abuja Municipal, Federal Capital Territory, Nigeria
    • Administrative Officer
      • Apr 2017 - Jun 2018

  • Bexlab Medical Service
    • Abuja Municipal, Federal Capital Territory, Nigeria
    • Medical Laboratory Technologist
      • Mar 2015 - Aug 2015

Education

  • University of Agriculture, Makurdi
    Bachelor of Science - BS, Microbiology, General
    2012 - 2016

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