Experience

Bank of Africa - Uganda

• Banking
• 200 - 300 Employee

• Supervisor E Channels Operations

  • Feb 2021 - Present

  Customer complaints resolution, system monitoring, liaise with Vendors like MTN, Airtel of the different products and services of E Channels, handle reports to management including Service Level Agreement reports, monthly suspense accounts reconciled, float management for mobile money, supervise reconciliations of the different suspense accounts on wallet, internet banking and visa, agent commissions management, monitoring of E Channels services availability and support for the Business units. Customer complaints resolution, system monitoring, liaise with Vendors like MTN, Airtel of the different products and services of E Channels, handle reports to management including Service Level Agreement reports, monthly suspense accounts reconciled, float management for mobile money, supervise reconciliations of the different suspense accounts on wallet, internet banking and visa, agent commissions management, monitoring of E Channels services availability and support for the Business units.



St Kakumba Chapel and Watoto Church

• Kampala, Central Region, Uganda

• Volunteering as a children's teacher

  • Mar 2008 - Present

  teach children Bible stories keep records of number of children if am the then leader count offertory and keep records if am in charge at the time teach children Bible stories keep records of number of children if am the then leader count offertory and keep records if am in charge at the time



Bank of Africa - Uganda

• Banking
• 200 - 300 Employee

• Banking Officer

  • Oct 2015 - May 2018

  Customer relationship management; complaints resolution, feedback management Customer relationship management; complaints resolution, feedback management



Alam group of companies

• intern

  • 2014 - 2014

  keep records of employees in files and soft copy take letters of leave for signing and confirmation to the human resource manager take payment to individuals who were on wages payment keep records of employees in files and soft copy take letters of leave for signing and confirmation to the human resource manager take payment to individuals who were on wages payment