Martha Ogbu (ANIPR, ANIM, AITD)
Consumer Care Lead - 2018 to date at Cadbury Nigeria PLC.- Claim this Profile
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Bio
Kizito Alakwe, PhD.
When it comes to human relations and attention to details, Martha is the expert. I have known and worked with Martha for more than a decade and can say this about her: always friendly, calm, calculated, focused, with strong innate capacity to excel in all she does and bring out the best from those she relates with.
Saidu Abdullahi
Martha’s thoroughness and result orientation stood out from the first day I met her! Her ability to also empathize while not loosing focus made her an exceptional and indispensable colleague! Would recommend Martha any day, anytime.
Kizito Alakwe, PhD.
When it comes to human relations and attention to details, Martha is the expert. I have known and worked with Martha for more than a decade and can say this about her: always friendly, calm, calculated, focused, with strong innate capacity to excel in all she does and bring out the best from those she relates with.
Saidu Abdullahi
Martha’s thoroughness and result orientation stood out from the first day I met her! Her ability to also empathize while not loosing focus made her an exceptional and indispensable colleague! Would recommend Martha any day, anytime.
Kizito Alakwe, PhD.
When it comes to human relations and attention to details, Martha is the expert. I have known and worked with Martha for more than a decade and can say this about her: always friendly, calm, calculated, focused, with strong innate capacity to excel in all she does and bring out the best from those she relates with.
Saidu Abdullahi
Martha’s thoroughness and result orientation stood out from the first day I met her! Her ability to also empathize while not loosing focus made her an exceptional and indispensable colleague! Would recommend Martha any day, anytime.
Kizito Alakwe, PhD.
When it comes to human relations and attention to details, Martha is the expert. I have known and worked with Martha for more than a decade and can say this about her: always friendly, calm, calculated, focused, with strong innate capacity to excel in all she does and bring out the best from those she relates with.
Saidu Abdullahi
Martha’s thoroughness and result orientation stood out from the first day I met her! Her ability to also empathize while not loosing focus made her an exceptional and indispensable colleague! Would recommend Martha any day, anytime.
Credentials
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Marketing Foundations
LinkedInNov, 2021- Nov, 2024 -
Advanced Consumer Behavior
LinkedInNov, 2020- Nov, 2024 -
Essentials of Mindfulness and Compassion with Scott Shute
LinkedInNov, 2020- Nov, 2024 -
Marketing Foundations: Consumer Behavior
LinkedInNov, 2020- Nov, 2024 -
15 Secrets Successful People Know About Time Management (getAbstract Summary)
LinkedInJul, 2020- Nov, 2024 -
Body Language for Women
LinkedInJul, 2020- Nov, 2024 -
Business Writing Principles
LinkedInJul, 2020- Nov, 2024 -
Communicating Internally during Times of Uncertainty
LinkedInJul, 2020- Nov, 2024 -
Outlook 2010: Effective Email Management
LinkedInJul, 2020- Nov, 2024 -
Sheryl Sandberg and Adam Grant on Option B: Building Resilience
LinkedInJul, 2020- Nov, 2024 -
Associate, Nigeria Institute of Management
Nigeria Institute of management -
Associate, Nigerian Institute of Public Relations
Nigerian Institue of Public Relations -
Associate, Nigerian Institute of Training and Development
Nigerian Institute of Training and Development
Experience
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Cadbury Nigeria PLC.
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Nigeria
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Food & Beverages
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400 - 500 Employee
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Consumer Care Lead - 2018 to date
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Jul 2018 - Present
• Support the brands with consumer service delivery in line with Cadbury’s brand strategy; providing a positive brand experience across all consumer touch points (phone, internet, email, letters, etc.). • work with the call center team to ensure consumer enquiries and complaints are understood and handled appropriately.• Liaise with requisite stakeholders to drive visibility of consumer care for West Africa.• Collaborate with categories/brands to ensure consumer needs, enquiries, and requests are understood and appropriately met.• Use data and analytics to identify key contact drivers, trends and opportunities at corporate and business unit levels.• Prepare presentations, reports; periodically analyzing data and other information.• Represent local business in functional capacity at stakeholder meetings; following up with feedback and action points.• Provide necessary leadership to the call center team to ensure compliance with company procedures. • Responsible for executing all critical processes that enable the function to meet strategic objectives. Show less
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Executive Assistant
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Sep 2009 - Present
• Provided strategic support to the Managing Director and the West Africa Leadership Team, in order to drive efficiency and our growth ambition.• Coordinated all Managing Director’s administrative activities; Diary management, appointments and meeting, conference calls, using Microsoft Office tools.• Made, filtered, and re-directed inbound and outbound Telephone calls; Reading, researching, and routing all correspondence to and from the Managing Director’s office. • Acted as a delegate by attending meetings in the Executives’ absence. • Ensured customer confidence and protected business operations by maintaining confidentiality.• Planned and scheduled executive meetings, conferences, and teleconferences.• Expensed processing and claims using Concur (the company’s expense reconciliation platform).• Maintained office supplies’ inventory, anticipated needs, evaluated new office products; placed and expedited orders for supplies; and verified receipt of supplies.• Ensured the effective operation of office equipment by following manufacturers’ instructions, completing preventive maintenance requirements, and troubleshooting malfunctions.• Generated reports, minutes-taking and following up on action plans arising from Leadership and Business meetings.• Oversaw the company’s accounts with key service providers (travel agency, courier, immigration, hotels) in line with company policies and budget.• Coordinated on-boarding of expatriates and senior colleagues in the business.• Managed the Front Office personnel, ensuring adherence to the standards and guidelines set in the company’s policies.• Drove projects and initiatives for the benefit of the Business. Show less
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Legal Team Assistant
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May 2009 - Sep 2009
• Typed and filed legal documents, prepared drafts, and memos.• Managed correspondence and contact lists.• Answered and directed phone calls.• Took minutes of meetings.• Provided administrative support to the secretariat to enhance office effectiveness.• Performed other duties as required.
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Front Desk Executive
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Sep 2004 - May 2009
• Executed Front Office Administration and Switch Board Operations. • Received visitors and acted as Cadbury’s first point of contact for inquiries.• Directed visitors appropriately and ensured compliance with Cadbury’s on-site visitors’ management policy. • Made, received and re-directed all inbound and outbound telephone calls.• Opened, sorted, and distributed incoming messages and correspondence.• Prepared and submitted monthly visitor report to line manager, in a timely fashion. Show less
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Education
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Lagos State University
Bachelor of Arts - BA, History and International Relations -
Nigerian Institute of Journalism, Lagos
Post Graduate Diploma, Public Relations and Advertising
Community
