Experience

Martha Good Luxury Travel LLC

• Travel Arrangements
• 1 - 100 Employee

• Luxury Travel Advisor

  • Nov 2016 - Present

  Consults with clients to understand personal travel style, preferences, and desired locations tocreate customized travel plans and itineraries. Conducts extensive research and travel to vet domestic and international destinations, accommodations, and vendors to ensure high-quality, seamless experiences.• Coordinates all logistics for travel providing door-to-door service throughout trip.• Tailors daily activities to client preferences and interests partnering with an elaborate network of vendors to identify best options.• Provides travel upgrades and perks for clients through affiliation with Virtuoso affiliation creatingenhanced experiences at no additional cost. • Crafts detailed itineraries outlining each day’s activities and logistics of transportation.• Collaborates with vendors and hoteliers at each destination to review options and recommendationsbased on client preferences.• Serves as primary contact to quickly and efficiently resolve any issues that may arise during travelswith minimal disruption to the client.• Coordinates group trips customizing itineraries to align with multiple trip originations, dietaryrestrictions, mobility issues, and personal interests.• Books cruises leveraging knowledge of each cruise line and amenities to recommend the best fit based on travel goals and preferences.• Established a strong client portfolio comprised of repeat customers and referrals.



Good To U Auto Center, LLC

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Manager

  • 2005 - 2015

  Spearheaded all business operations and day-to-day activities for a small, family-owned company. Served as point person for decision making, strategic planning, financial management, human resources, and customer service. Managed hiring process, conducted employee evaluations and terminations, and resolved personnel issues. Oversaw entire sales process, negotiated terms and conditions with vendors, and authorized final approvals. • Grew revenue by more than 250% over six years through development and implementation of innovative financial program to support high-risk customers in attaining vehicles. Minimized risk through coordinating electronic tracking system for all vehicles.• Researched legalities of financial program, obtained licenses, selected vendors and software programs, negotiated financing from lenders, and implemented strategies to mitigate risk. Continually reviewed outcomes to develop process improvements and effectively resolve issues.• Partnered with local nonprofit to offer credit counseling and provide incentives for participants who completed the program.• Created employee handbook to introduce clear policies, procedures, and expectations.• Negotiated sales for large corporate accounts and managed ongoing customer service to ensure exceptional experiences.• Verified compliance with state and federal sales and business regulations.• Analyzed financial performance and implemented process improvements to generate cost savings.• Ran weekly and monthly financial reports, evaluated expenses, reviewed P&L and balance sheets, prepared quarterly business and payroll taxes, and completed cost accounting and tax preparation.• Identified and eliminated bottlenecks in systems to streamline operations and boost efficiency.• Planned company’s 25th anniversary celebration and corresponding events.• Successfully balanced working full-time while completing undergraduate and graduate programs with honors.



Pennsylvania State University

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Faculty, Business Department

  • 2009 - 2013

  Taught undergraduate business courses including small business management, organizational management, and entrepreneurism. Developed engaging lessons and projects to introduce business concepts, applications, critical thinking, and problem solving. Taught undergraduate business courses including small business management, organizational management, and entrepreneurism. Developed engaging lessons and projects to introduce business concepts, applications, critical thinking, and problem solving.